Dotcash Credit Limited is a credit-only microfinance company licensed in Kenya under the Companies Act. Its vision is to provide emergency financial solutions across Africa. By leveraging technology and world-class customer experience, we continue to change lives with 24-hour cash delivery.
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Debt Collection agent is responsible for contacting individuals to collect outstanding debts on behalf of the company. This role involves effectively communicating with debtors to negotiate repayment terms, maintaining accurate records of collection efforts, and adhering to legal and ethical standards in the debt recovery process.
Key Responsibilities:
Contact clients via phone.
Negotiate payment plans and settlements that align with company policies.
Record details of conversations, payment agreements, and status updates in the database.
Investigate and resolve discrepancies or disputes related to debts.
Provide accurate and timely reports on collection activities to management.
Follow all relevant laws, regulations, and company policies regarding debt collection.
Build positive relationships with customers to maintain goodwill while recovering payments.
Qualifications:
Strong verbal and written communication skills.
Good negotiation and problem-solving abilities.
Familiarity with debt collection laws and regulations is an advantage.
Experience in customer service, finance, or collections is preferred.
Ability to work independently and meet targets.
Must have at least one year of experience in debt collection.
Key Competencies:
Persistence and resilience.
Attention to detail and accuracy.
High level of professionalism and ethical conduct.
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