Debt Collection Officer - Xsolar Systems Limited at Human Capital Outsourcing Limited

​​​​Responsibilities:

• Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.
• Plan and execute effective recovery strategies aligned with Xsolar’s PAYGO credit policy.
• Negotiate payment plans, payoff deadlines, and settlements with clients.
• Address and resolve customer queries, complaints, and disputes in a professional manner.
• Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.
• Recommend repossession of Xsolar systems in cases of default where all recovery avenues have been exhausted.
• Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.
• Track daily collection performance and prepare monthly portfolio performance reports.
• Ensure accurate documentation and timely updates of customer payment status.
• Support the achievement of monthly collection targets as assigned by the supervisor.

Requirements:

• Diploma or Bachelor’s degree in Finance, Credit Management, Business Administration, or related business field.
• Minimum of 2 years’ experience in debt collection, preferably in a microfinance, energy, or asset-based lending environment.
• Proficiency in MS Office Suite, particularly Excel, and experience with digital credit management systems.
• Strong understanding of mobile money platforms and PAYGO repayment models is a plus.
• Excellent negotiation and interpersonal skills.
• High emotional intelligence and professionalism when dealing with clients.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and meet set targets under minimal supervision.
• Detail-oriented, with excellent record-keeping and reporting skills.
• Team player with a proactive and resilient attitude.