Debt Collector (Logbook Loans) at Phoenix Capital

Roles and responsibilities:

• Due diligence including background checks, checking authenticity of collaterals, search, IDs, Workplace, premise/business visits, Logbooks, Titles, Receipts,
• Previous Lenders, CRB, IPRS.
• Provision of Account Statements.
• Maintenance of the income and expenditure file.
• Overall management including entries and records of new and existing clients on a daily basis.
• Preparation of daily reports as needed.
• Maintenance of organization database and software for security purposes.
• Coordinate disposal and sale of repossessed cars.
• Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
• Customer retention and development.
• Monitoring of new and existing portfolios.
• Management and monitoring of delinquency.
• Delivery on customer care services.
• Other tasks/projects as assigned.

ROLE REQUIREMENTS:

• have at least 2 years past experience in collection/ the above
• have Strong communication and presentation skills
• have Fine-tuned telephone etiquette
• have excellent negotiation skills
• be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
• have product knowledge in collection
• Must have excellent organizational, planning, prioritizing and interpersonal skills required