Debt Collector at TakaTaka Solutions

About the Role

• We are seeking a highly motivated and professional Debt Collector to join our Finance team. The role is responsible for ensuring timely recovery of outstanding receivables while maintaining customer professionalism, integrity, and adherence to company credit policies.
• The Debt Collector will work closely with the accountant – Receivables and Credit Controller to maintain accurate customer accounts, resolve discrepancies, and support the company in achieving its cash flow targets.

Key Responsibilities

• Actively follow up on overdue customer accounts through calls, SMS, emails, and field visits to ensure timely debt recovery.
• Maintain accurate and updated customer contact information and log all collection communications.
• Follow up on bounced cheques, dishonored payments, and pending postdated cheques, ensuring prompt resolution.
• Negotiate realistic payment plans with defaulting clients, monitor adherence, and escalate non-compliance where necessary.
• Collaborate with the Credit Controller to identify high-risk accounts, propose corrective actions, and support the implementation of improved collection strategies and automation tools.
• Update QuickBooks/ERP systems with all follow-ups, promises to pay, and receipts once payments are confirmed.
• Work closely with Sales and Customer Service teams to resolve billing, service, or account disputes that may delay collections.
• Ensure all customer account reconciliations are completed accurately before escalation, closure, or handover to legal teams.
• Generate weekly collection progress reports, including aging analyses and status of delinquent accounts.
• Ensure compliance with ETIMS, KRA requirements, and internal audit standards in all receivable documentation and collection processes.
• Assist in developing customer credit profiles, reviewing payment patterns, and flagging recurring defaulters for management action.
• Participate in monthly receivables review meetings and present actionable insights on collection performance and account risks.
• Support legal recovery processes by preparing customer statements, reconciliation documents, and evidence required by external legal or collection agencies.
• Build and maintain strong, professional relationships with customers to promote timely payments, repeat business, and long-term trust.

Qualifications

Education

• KCSE Minimum Grade B and above is a must.
• Diploma or Degree in Finance, Accounting, Business Management, or a related field.
• CPA I or equivalent qualification is an added advantage.

Experience

• 2–3 years of proven experience in debt collection or accounts receivable management in a fast-paced environment.
• Demonstrated success in negotiating payment plans and handling challenging customer interactions.
• Experience with QuickBooks, ERP systems, and CRM-based collection tools.
• Familiarity with ETIMS compliance and receivables reporting.

Skills & Competencies

• Excellent communication, persuasion, and negotiation skills.
• Strong time management with the ability to manage multiple accounts simultaneously.
• Proficiency in MS Excel, QuickBooks, and ERP systems.
• High professional integrity, emotional resilience, and calm conflict-resolution skills.
• Customer-oriented approach with respect and professionalism in all interactions.
• Ability to prepare accurate reports, reconciliations, and collection summaries.
• Knowledge of credit control and legal guidelines for debt recovery.