Decision Support Manager - Credit Risk at Diageo

• In this role, through working in a dynamic cross functional environment and supporting the development, launch and embedding of world class Credit management practices you will be able to drive impact across the breadth of the KBL business working closely with commercial, Diageo Business Services and/or centers of excellence and distributors in getting to the business objectives.

Dimensions of the role

• The role will be responsible for delivering world class Credit management and processes for the KBL/UDV business.
• This will be critical in driving and supporting the commercial team in embedding robust credit risk process that are aimed at delivering the business objectives through sustainable Credit management process working closely with the commercial team through unlocking credit.
• The role is a critical NSV influencer driving market through robust credit management and managing business risk related to stock, debtors and creditors that drive Working Capital reporting.

Financial Responsibilities
Manage and facilitate the growth of the following metrics;

• Volume 12,614 k ’EUs
• NSV $640 m
• OP $208.2 m
• 109 Distributors

Leadership Responsibilities

• Provide insights to drive engagement with key business stakeholders, commercial and Distributor to drive timely strategic business decisions.
• Display initiative to proactively help drive business decisions through cross-functional working.
• Develop & engage in the business reviews with insights & learnings communicated to all to drive process improvements.
• Through robust insights Influence and embed robust processes
• Assess and own the embedding of controls in line with CARM/Audit requirement
• Own and manage relationship with Diageo Business Services and/or centers of excellence to drive effective business outcomes

Purpose of Role

• The DSM – Credit position will have functional line responsibility to the Head of Credit Risk management (HoCRM) This role will be responsible leading oversight over key Credit management metrics, generating robust analysis to support the business and HoCRM in the delivery of world class Credit Risk Management.
• Through use of analytics, financial knowledge and business understanding to contribute to the decision-making process aimed at driving customers sustainability and robust WC reporting. Raising key red flags and drive actions.
• Through guidance by the HoCRM be accountable completeness of reporting including effective cash collection and credit risk management. Driving key insights to drive strategic credit management.
• Providing insightful analysis to drive decision making in Credit Limits, Reserve Limits.
• Work closely with the DBSI OTC team in driving the Credit Management agenda, embedding new processes, and driving capability building opportunities aimed at improving the KBL Credit management through embedding the same at the distributor.
• The position will be expected to drive engagements with the key business stakeholders at all levels and hold tension and drive outcomes through key stakeholders including DBSI.
• Lead the continuous tracking of credit performance working closely with the DBSI team in embedding the same. Support prioritization of focus areas and addresses them pro-actively through process improvements and roll-out, focusing on key process improvement projects.
• Management of all the Credit /OTC CARM controls and ensure they are embedded.

Role Responsibilities

• Credit Management Oversight: Actively drive focus and provide oversight on credit management processes, related KPIs, and opportunities for improvement.
• Insight Generation: Utilize robust analytics to generate valuable market insights and leverage DBSI for data-driven decision-making.
• Proactive Solutions: Collaborate with key stakeholders to work through insights and proactively develop effective solutions.
• Working Capital Reporting: Monitor and deliver comprehensive working capital (WC) reports within the balance sheet.
• Performance Accountability: Demonstrate strong performance and hold others accountable to achieve high standards.
• Audit Support: Support internal CARM checks and facilitate the external audit process to ensure compliance and accuracy.
• Process Improvement: Constructively challenge existing ways of working to identify and implement improvement opportunities.
• Training and Development: Train business partners on credit risk KPIs and deliverables to enhance their understanding and performance.
• Leadership Coverage: Capably step in and deliver results in the absence of the Head of Credit Risk Management (HoCRM).

Key performance indicators

• Customer Debt Rate Management: Maintain and continuously improve the management of customer debt rate levels.
• Overdue and Bad Debt Control: Effectively manage overdue accounts and provisions for bad debt to minimize financial risk.
• Credit Management Processes: Embed and enhance efficient credit management processes across the organization.
• Cross-Functional Collaboration: Foster strong collaboration between the finance and commercial teams to align objectives and drive performance.
• Credit Management KPIs: Strategically improve key credit management KPIs to ensure financial stability and growth.
• Customer Risk Analytics: Utilize analytics to gain a deep understanding of customers' risk profiles and inform decision-making.
• Project Success: Ensure the successful implementation and completion of key credit management projects.

Qualifications
Qualifications and Experience Required

• Bachelors degree in Accounting, Finance or Commerce

Experience

• Over 6 years of hands-on experience in analytic or finance roles, demonstrating strong commercial acumen and logical thinking.
• Capable of working independently on assigned tasks with a solution-oriented approach.
• Proven ability to manage projects, set priorities, and meet deadlines efficiently.
• Highly flexible and quick to adapt to changing environments and new challenges.
• Willing to make recommendations that challenge popular or current thinking when appropriate.
• Expert in Microsoft Excel with exceptional financial modeling skills.
• Strong communication skills, both written and spoken, to convey ideas clearly and persuasively.
• Significant financial knowledge with a commitment to continuous improvement in daily tasks.
• Actively suggests improvement actions to achieve business goals and enhance performance.
• Self-confident, precise, and meticulous in all aspects of work.