Deputy Director, ICT Business Applications & Innovation at Higher Education Loans Board (HELB)

Ref. No. HELB/004 - Grade 3

Job Profile

The job holder is responsible for Business applications strategic planning, innovations, improvement of operational processes, support for critical business strategies by directing and coordinating the development, implementation, and maintenance of innovative solutions for business applications.

Job Specifications
Duties and responsibilities at this level will entail: -

• Leading project teams during development and implementation of ICT Software Projects to ensure implementation of applications that meet user requirements;
• Ensuring timely development and implementation of innovative and effective systems within the Institution to enhance customer service delivery;
• Ensuring alignment to Enterprise Risk Management Framework to mitigate directorate risks, hence institutional risks;
• Spearheading the formulation, interpretation and application of ICT business applications’ policies, procedures, rules and regulations within the Division;
• Ensuring safe custody, access control and uptime of the Enterprise Resource Planning (ERP) to ensure sustainability of confidentiality, integrity and availability of customer information.
• Ensuring uptime and high availability of all business applications as per the Institution Charter to ensure continuous customer service delivery;
• Ensuring the security of all organizational data to ensure availability and reliability of information;
• Supervising ICT software development and maintenance to ensure standards are followed, adequate systems documentation and knowledge transfer to other developers;
• Ensuring effective Change Management in business applications to mitigate disruption of systems;
• Driving the division’s Business Continuity Management activities to ensure human and other Divisional assets are protected and continuity of operations in the event of disruptions or a disaster;
• Driving implementation of Quality Management System (ISO) procedures and performance management system in the Division;
• Ensuring continuous end user training on business applications to enhance utilization of implemented business applications;
• Ensuring the development and maintenance of the Division’s Risk Register
• Develop the Division’s Work plan, budget and preparation of periodic division reports; and
• Mentoring and coaching staff to enhance performance and hence realize institution’s objectives.

Person Specification

For appointment to this grade an officer must have: -

• Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been at the grade of Assistant Director, Information Communication Technology or in a comparable position;
• Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Master’s degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science, Computer Engineering or any other equivalent qualification from a recognized Institution;
• Leadership Course lasting not less than four (4) weeks from a recognized institution;
• At least three(3) of the following Professional certifications : (Certified in the Governance of Enterprise IT (CGEIT), Certified Information Security Manager (CISM), Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA),Microsoft certified Solutions Associate (MCSA), Prince2, PMP, Sure Step, or other equivalent qualifications from a recognized institution;
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable; and
• Shown merit and ability as reflected in work performance and results

Key Skills and Competencies

• Communication;
• Experience in Configurations of top tier ERP solutions
• Proficiency in programming;
• Data Base Querying;
• Data Analytics;
• Demonstrate appetite for Innovation & Disruptive Technologies;
• Team player;
• Interpersonal skills;
• Emotional intelligence
• Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as
•  familiarity with ICT standards such as ITIL, COBIT
• Risk management and Reporting.
• Information and network security
• Experience with Unix/Linux/Windows Operating systems
• Experience with contact center technologies