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  • Posted: Aug 12, 2025
    Deadline: Sep 1, 2025
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  • The Policyholders Compensation Fund (PCF) is a State Agency established under Section 179 of the Insurance Act (Cap 487 of the Laws of Kenya) with the mandate of protecting insurance claimants of an insurer placed under a manager appointed under section 67C (2) or whose license has been cancelled under the Act, through the provision of compensation for their unsettled claims.
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    Deputy Director, ICT

    Job Purpose

    To provide strategic leadership in the formulation and execution of the Fund’s ICT strategy, and to coordinate the management, delivery, and continuous improvement of all ICT services and infrastructure. Responsible for fostering innovation, promoting the effective use of ICT in service delivery, and ensuring technology-driven solutions contribute to the efficient realization of the Fund’s mandate.

    Key Responsibilities/ Duties / Tasks
    Strategic ICT Leadership & Governance

    • Provide strategic leadership in the formulation, implementation, and review of ICT policies, strategies, and procedures to enhance service delivery and fulfil the Fund’s mandate.
    • Lead the design, deployment, and continuous improvement of information systems, ICT infrastructure, and projects to meet organizational needs.
    • Oversee preparation of Board papers on ICT initiatives, providing informed technical and strategic recommendations.
    • Ensure alignment of ICT programs with the Government of Kenya (GoK) ICT standards, regulations, and national frameworks.

     Technology Planning, Implementation & Innovation

    • Evaluate user requirements, operational procedures, and industry trends to design, implement, and optimize automation, networking, and digital transformation initiatives.
    • Oversee development and adoption of innovative ICT solutions through in-house teams or external partners.
    • Lead the operationalization of automation initiatives and manage change processes to ensure seamless adoption.
    • Plan, execute, and evaluate hardware and firmware upgrades for servers, network equipment, computers, cloud services, and other ICT assets both onsite and offsite.
    • Provide leadership on the adoption of emerging technologies to enhance service delivery and operational efficiency.

     ICT Infrastructure & Security Management

    • Oversee planning, design, deployment, and operation of diverse ICT infrastructure, including servers, storage and backup, networks, databases, cloud services, endpoint devices, and data centres.
    • Supervise the development, implementation, and maintenance of business continuity and disaster recovery plans for ICT systems and assets.
    • Direct the design, implementation, operation, and maintenance of the Information Security Management System (ISMS) based on ISO/IEC 27000 standards, ensuring ISO/IEC 27001 certification.
    • Test and evaluate existing and new computer security measures, investigate violations, and ensure compliance with security policies and regulations.
    • Manage ICT data protection systems to ensure confidentiality, integrity, and availability of information while mitigating risks

    Stakeholder Engagement & Vendor Management

    • Establish and maintain linkages with external agencies, industry partners, and relevant government bodies to foster ICT compliance, knowledge exchange, and technology adoption.
    • Lead process re-engineering initiatives in collaboration with internal and external stakeholders to improve efficiency.
    • Supervise ICT service providers, software and hardware vendors, ensuring adherence to Service Level Agreements (SLAs) and contractual obligations.

     Governance, Risk & Compliance

    • Oversee execution of ICT risk management policies, ensuring robust accountability, internal controls, succession planning, and business continuity.
    • Lead the monitoring and evaluation of ICT projects, programs, and policies to ensure value delivery and alignment with strategic objectives.
    • Ensure departmental compliance with ICT security, governance, and ethical standards, including corruption prevention measures

    Performance, Resource & People Management

    • Coordinate development and implementation of departmental annual work plans, budgets, procurement, and asset disposal plans in line with performance targets and the strategic plan.
    • Oversee implementation of a performance management system, ensuring delivery of the annual performance contract and achievement of departmental goals.
    • Provide leadership, supervision, coaching, mentoring, and training to departmental staff to maintain an effective, skilled, and motivated team.
    • Handle ICT-related incidents, policy violations, and staff disputes in accordance with approved procedures and regulations.

    Special Assignments

    • Provide leadership in management of ICT systems and frameworks for companies under statutory management, ensuring efficiency, security, and compliance

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic qualifications

    • Master’s Degree in any of the following disciplines: - Computer Science or any other/ICT or equivalent qualification from a recognized institution; with
    • Bachelor’s Degree in any of the following disciplines: - Computer Science/Business Information Technology, Telecommunication or equivalent qualifications from a recognized institution.

    Professional Qualifications / Membership to professional bodies

    • Possession of relevant professional qualifications in Networks, Systems, ICT Security, Project Management, Databases.
    • Strategic Leadership Course lasting not less than four (6) weeks
    • Membership to a professional body and in good standing.

    Previous relevant work experience required.

    • At least ten (10) years relevant work experience with five (5) years’ experience in a supervisory role.

    Functional Skills, Behavioural Competencies/Attributes:

    • Leadership skills.
    • Analytical & problem-solving skills.
    • Communication & Interpersonal skills.
    • Conflict management and counselling skills
    • Creativity, innovativeness and Technological skills
    • Project management and report writing skills

    Check how your CV aligns with this job

    Method of Application

    Terms of Service

    • Deputy Director, ICT - Five (5) year contract renewable subject to performance and retirement age.
    • Driver – Permanent and Pensionable.
    • Young Professional - One (1) year contract.

    APPLICATION PROCEDURE

    Interested candidates, who must be Kenyan citizens, should submit their applications including certified copies of their academic and professional certificates, a copy of the National Identity Card or valid passport, an updated Curriculum Vitae (CV) detailing current position, qualifications, working experience, current and expected salary, an email address and a daytime telephone number. The CV should also include the email and telephone contacts of three (3) professional referees who can speak on your competence, character and integrity. All applications, which must be on email, must contain the reference number and job title on the subject matter.

    OTHER KEY REQUIREMENTS

    Successful candidates in the interviews will be required to present and satisfy the requirement of Chapter Six of the Constitution of Kenya 2010 by providing certified copies of the following documents as an employment condition:

    • A certificate of Good Conduct from the Directorate of Criminal Investigations (DCI);
    • A Clearance Certificate from the Higher Education Loans Board (HELB)
    • A Tax Compliance Certificate from the Kenya Revenue Authority (KRA)
    • Clearance certificates from the Ethics and Anti-Corruption Commission (EACC) i.e.
    • Completed First Schedule (s.13) and a self-declaration form
    • A clearance Certificate from an Approved Credit Reference Bureau (CRB) in Kenya

    MODE OF APPLICATION

    • All applications should be sent via email: recruitment@pcf.go.ke.

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