Deputy Manager — Shipping Exports at CDL Human Resource

Our client is seeking a Deputy Manager for Sea Exports, based in Nairobi. Reporting to the Manager of Sea Freight & Road Local, the successful candidate will manage teams handling sea exports from Kenya, build middle office organization, coordinate and monitor operations, control and manage risks, and prepare monthly performance reports.

Key Responsibilities:

• Manage and develop the sea export team.
• Ensure standard processes and SOPs are in place and followed.
• Monitor service quality and client satisfaction.
• Control risks and ensure compliance with contractual and internal KPIs.
• Handle customer disputes and ensure proper insurance coverage.
• Prepare and share monthly operational and performance reports.

Requirements
Qualifications:

• Business Degree.
• Diploma in Shipping, Clearing & Forwarding or related field.
• 5 years' experience in a busy shipping line company handling specifically exports
• Minimum of 1 year managerial experience.