Desktop and Site Support Technician | Teleperformance at Teleperformance Kenya

Job Summary 

• Desktop and Site Support Technician is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities 

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. 
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations. 
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Work with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered, client server environment.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Train and orients staff on use of hardware and software. 
• Recommend and / or perform upgrades on systems to ensure longevity. 
• Work with procurement staff to purchase hardware, software and related supplies.
• Assess functional needs to determine specifications for purchases.
• Assist infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.

Requirements

• 0 to 2 years’ Experience in desktop support role
• Degree in IT or related field 
• Extensive experience supporting end users in a geographically dispersed technology environment.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills in English (business fluent) Organization sensitive and able to maneuver between various / conflicting interests.
• Having the drive to realize objectives and combine various goals as a personal ambition.
• Great ability of thinking outside set paths and able to produce several solutions to different situation
• Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders

We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.