NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.
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Configuring new user accounts, profiles and new computer operating systems and applications.
Management of incidents, service and change requests within defined processes, SLA’s and KPI’s.
Supporting the roll-out of new Operating System, Applications, Patches and/or Upgrades.
Working continuously on a task until completion (or referral to third parties e.g. Level 2-3 Support teams,) while prioritizing and managing open cases one at a time to ensure SLAs are met.
Rapidly establishing a good working relationship with user’s customers and other professionals e.g., software developers to facilitate solution finding, testing of new hardware, software and devices.
Carry out Preventive Maintenance as assigned.
Participate in Disaster Recovery Exercise as and when required.
Support New Systems Initiatives as and when they are rolled out.
Remedy Change and RMS Administration.
Provide qualitative solutions for all queries and/or complaints aimed at achieving the defined Client Quality Assurance Standards.
Provide comprehensive reports, recommendations or any other feedback to the Team Leader or Head of Technology Support Services for incidents managed.
Any other duties that may be assigned.
Qualifications, Skills and Experience
Degree/Higher Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
Demonstrable knowledge in Desktop User Support.
Microsoft Certified Professional certification or similar certification and practical knowledge of its application highly desirable.
CCNA or similar certification and practical knowledge of its application.
Excellent Communication skills and reporting skills.
Ability to under pressure, prioritize and meet deadline in a highly paced environment with minimal supervision.
A team player with excellent interpersonal skills.
Having worked in a multi-cultural environment would be an added advantage.
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