DevOps Engineer at Absa Bank Limited

Job Purpose:

To develop and manage functional software solutions as per business user requirements, defining system functionality and writing code in various languages. To develop system validation and testing methods with and design software and systems in line with software development initiatives from the business. Drive convergence of technologies and ensure delivery of technology projects associated with internally initiated applications and liaise and negotiate with internal customers and technology vendors where necessary.

Key Accountabilities and Time Split

Application Development- 35%

The prime responsibility is for development of software applications in collaboration with various business and technical teams.

The accountability also has a responsibility of analysing existing application issues and problems to determine ways to improve performance through automation of manual processes.

• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify and recommend new innovative ways of achieving quality results
• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems and databases
• Developing and maintaining software system validation and testing methods.
• Managing the software development lifecycle.
• Developing technical documentation to guide future software development projects.
• Apply best practices and standard operating procedures.
• Create innovative solutions to meet our organisation’s technical needs.
• Agree appropriate actions to maintain or improve processes by providing automation solutions.
• Determine the opportunities for automations and their requirements from the business for new or enhanced IT applications
• Participate in Change Control meetings to assess and authorize changes from an availability perspective
• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
• Act as a coordination point for changes to applications when needed
• Maintain an awareness of technology advancements and best practices that support application availability.

Test Management - 10%.

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks
• Compiles and Review the Testing Deliverables
• Conduct installation procedure tests
• Oversee / Review functional, performance, and integration testing results
• Coordinate user acceptance testing
• Coordinate back out testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post release testing
• Validate and communicate results of testing activities

Business Liaison-20%

• Single point of contact for one or more business units to represent IT services.
• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)

Risk Management 25%

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management 10%

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate

Education and experience required

• Undergraduate or higher in Computer Science or any other Technology related field.
• 3 years IT experience minimum
• Experience with software design, development, and testing
• Experience in business analysis and project management

Subject Matter Expert Qualifications

• ITIL v4 Certification
• DevOps Certification
• Cloud Practitioner Certification
• Cloud Solution Architect Certification

Knowledge and skills: (Maximum of 6)

• Translate Bus Requirements to Tech Solutions (Solid)
• Cloud expertise (Solid)
• ITIL - Governance Framework (Solid)
• Strategic Thinking (Solid)
• Negotiation Skills (Solid)
• Subject matter expertise (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

Competencies: (Maximum of 6 competencies)

• Agile ways of working (Meets all the requirements)
• DevOps Model working (Meets all the requirements)
• Business Analysis (Meets all the requirements)
• Solution Design and Architecture (Meets all the requirements)
• Commercial mindset - (Meets all the requirements)
• Creative and innovative thinking (Meets all the requirements)

Application Deadline – 20th March 2023