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  • Posted: Apr 3, 2024
    Deadline: Apr 16, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.
    Read more about this company


    Digital and E-Channels Officer

    Key Responsibilities

    • Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
    • Achieve revenue targets, profitability and growth as per agreed budgets
    • Digital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company’s channel strategy
    • Support product sales teams with various sales drives, campaigns, events and staff trainings on new and existing solutions
    • Monitor, identify and mitigate the channel’s related risks in conjunction with supporting units such as underwriting, claims, ICT and compliance
    • Manage resolution of systems related problems to the digital and electronic channel systems within stipulated timelines

    Knowledge & Experience

    • At least 2 years work experience in financial or related field.
    • Experience in customer service, digital and e-channels and digital marketing
    • Exposure to digital channels processes and procedures is a MUST

    Academic and Professional Qualifications required

    • A Bachelor’s degree from a recognized University ( IT / Marketing is added advantage)
    • Experience in IT/Project Management is an added advantage
    • Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc

    Method of Application

    Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: so as to be received by Tuesday 16th April, 2024.

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