Digital Channels Manager at Davis & Shirtliff Group

The principal job tasks shall be: -

Oversee Digital Revenue Channels

• Manage and improve a range of digital media channel
• Embed digital approaches to sales across the various product segments
• Streamline order generation and fulfilment process on various digital channels
• Define and monitor KPI's for prioritised digital channels.
• Liaise with frontline business units to drive digital revenue

Coordinate Development and Marketing of Digital Solutions

• Act as Customer ambassador across digital platforms and channels
• Liaise with developer teams and stakeholders to develop required functionality
• Lead the discovery process to identify and prioritise user needs
• Discovery on additional digital channel products

Customer Engagement with Digital Products and Channels

• Organize customers into logical digital communities
• Obtain feedback and ideas from customers
• Recommend new digital solutions based on analysis of data
• Build customer awareness and adoption of digital solutions
• Manage customer experience on digital platforms
• Monitor and enhance the company's ranking on relevant digital platforms
• Work closely with marketing to drive social media and online engagement

The successful candidate will have the following attributes:

• Holders of an Upper 2nd class honours degree in Computer Science, e-commerce, or closely related discipline from a recognized institution.
• 3+ years' experience in a busy e-commerce organization or digital marketplace
• End-to-end awareness of digital marketplace processes and operations
• Ability to identify and communicate customer needs to developer team
• Hands on experience with digital marketing and social media platforms
• Excellent communication and problem-solving skills