Digital Payments Internship at Cytonn Investments

Responsibilities

• Conduct research on local and global payment ecosystems, including banks, fintechs, and emerging solutions.
• Analyze local and international payment processes (including M-Pesa, card networks, crypto, stable coins, and cross-border remittances), identify key inefficiencies and gaps, and evaluate how stable coins can integrate with existing infrastructure to improve speed, cost, and accessibility.
• Assist with partner and merchant requirements: KYB/KYC documentation, due diligence questionnaires, and compliance checks.
• Engage both internal stakeholders and external partners to align operational requirements and pain points with available market solutions and capabilities.
• Document findings, process flows, and potential solution approaches.
• Support the development of business cases for new payment solutions or improvements.
• Contribute to ongoing improvements in payment processes and infrastructure.
• Track industry trends and innovations in payments and financial services.
• Collaborate with system analysts and technical teams to translate research into actionable insights.
• Any other duties that will be assigned from time to time

Requirements

• Have attained at least a B+ in KCSE (or its equivalent).
• Have graduated or are expecting to graduate with at least a Second Class Upper Honors (or its equivalent).
• Experience or familiarity with digital payments ecosystem is a strong added advantage
• Have a high tolerance for constructive criticism of their work.
• Strong research, analytical, and problem-solving skills.
• Good communication skills with the ability to engage both technical and non-technical stakeholders
• Curious, proactive, and willing to learn about financial systems and payments.
• Understanding of financial services, payments, or fintech is an added advantage.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.