Digital Relationship Officer at Equity Bank Kenya

Job Purpose: 

The digital relationship officer will actively offer support in loan disbursement and in bulk processing of salaries & other remittances into customer account.

Job Responsibilities/ Accountabilities:

• Disbursement of already approved loans to Customers accounts.
• Ensure 100% collection of bank charges during loan disbursement.
• Drive aggressive recruitment and growth of employees and employers banking with the bank plus automation of the same on ORS.
• Receiving of salaries and other remittance advices from branch network and employers.
• Validation of remittance data for accuracy and completeness.
• Accurate processing of remittances into customer accounts, as per employer’s instructions.
• Referring of any above-limit transactions to supervisory staff for authorization.
• Advising branches and employers on completion of processing of payments.
• Drafting communications to employers and other banks on matters relating to unapplied and disputed payments.
• Return of unapplied payments to employers and eensuring all the salaries change of pay points are collected from all the branches and effected in the payroll within the stipulated time.
• Working closely with reconciliations team to resolve salary-reconciliation issues
• Drive aggressive recruitment and growth of new and existing employees banking with the bank plus automation of the same.
• Resolution of branch and customer queries related to remittance processing.
• Act as contact point between branch network and other banks on remittance processing matters.

 Requirements:

• Candidates with a diploma in business/accounting field (University degree in the same field will be an added advantage).
• KCSE mean grade C+
• Professional qualifications in accounting will be a great added advantage.
• At least 3 years working experience in Equity Bank under operations Department.
• Must have achieved a minimum of 3.5 in the annual staff appraisals.
• Strong organizational, planning and writing skills
• Excellent written and verbal communication skills
• Proven ability to meet strict deadlines, identify and solve problems comprehensively
• Excellent relationship management skills
• Ability to operate in a fast-paced environment
• Must have achieved a minimum of 3.5 in the annual staff appraisals.

Key Critical Competencies:

• Excellent Relationship skills
• Excellent interpersonal skills
• Negotiation skills
• Ability to work effectively as a team member
• Strong analytical and problem-solving skills and excel
• High personal standards and goal oriented
• Time, cost and quality management
• Cultural sensitivity