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  • Posted: Apr 20, 2021
    Deadline: May 4, 2021
  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
    Read more about this company


    Digital Resource Support Analyst


    • Ensure each role in IT and Operations Department has a job description and accompanying key performance indicators
    • Develop, document and track the accuracy and completeness of a catalogue consisting of all IT and Operations JDs and KPIs
    • Ensure each job descriptions and key performance indicators are aligned to the department and the organizational strategic objectives
    • Develop and implement mechanisms to track IT and Operations employee performance against their set JDs and KPIs
    • Report on the status of IT and Operations JDs and KPIs
    • Conduct surveys to measure employee morale and engagement; track the implementation of recommendations from the surveys with the assigned owners
    • Assist Departmental Leads in developing justifications for additional resources within the department
    • Liaise with the HR Department to initiate the employee acquisition process and track to closure
    • Develop and implement strategies to increase employee engagements within the department
    • Ensure the employee appraisal calendar for IT and Operations is implemented and strictly adhered to


    Core Skills Required

    • Relationship building skills
    • Teamwork –Work closely with their colleagues to find solutions to business problems.
    • Customer focus – put customer requirements in the forefront when tracking performance
    • Concentration –Work on tasks for long periods of time.
    • Creativity – Find solutions to problems and think outside the box to fix issues.
    • Strong experience with data analysis
    • Attention to detail
    • Superior written and verbal communication skills, with a keen eye for detail
    • Proven track record to work to strict deadlines
    • Self-management and strong organisation skills
    • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

    Key Critical Competencies

    • A University degree in a relevant field
    • Minimum 3 years of industry experience as an effective resource support lead
    • Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of analysing data and producing reports to IT Leadership
    • Experience in internal customer engagement activities
    • Ability to write comprehensive reports and communicate effectively with all levels of IT and Operations staff.

    Method of Application

    Interested and qualified? Go to Equity Bank Kenya on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at Equity Bank Kenya
Average Salary at Equity Bank Kenya
KSh 67K from 66 employees

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