We offer simple, short-term microfinance to formally employed people and bridge the gap in their day-to-day finances. Our product is delivered through our branches and USSD app. Our purpose is to redefine credit in Kenya with simpler, faster and smarter lending solutions.
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Lead and manage the collections team, ensuring high standards of operational execution across all collections functions.
Creating and maintaining relationships with Banks, Employers and other external stakeholders
Execute direct debits and payroll deductions for clients who have defaulted.
Ensure timely identification, investigation and clearance of clearing and suspense accounts related to collections activities, working closely with the Manzi and Finance teams to resolve variances and reconciling differences.
Be super critical of issues that negatively affect clients and push to resolve them.
Develop and implement strategies to improve collections processes and performance while looking at more ways of collecting.
Set departmental goals and monitor progress to ensure targets are met
Monitor and analyse collections data to identify trends and areas for improvement.
Ensure compliance with all relevant regulations and company policies in collections activities.
Identify and mitigate risks associated with the collections process.
Maintain accurate records and documentation of collections activities and decisions.
Work closely with other departments, such as Finance, Customer Service, and Recoveries, to ensure coordinated efforts in debt recovery.
Prepare and present regular reports on collections performance to senior management.
Be in touch with what our competitors are doing.
Requirements
Degree in Banking and Finance or equivalent professional qualifications
Prior working experience with Google Workspace applications would be beneficial, but not essential. (Gmail, Docs, Sheets)
Direct Debit and/or Payroll deduction experience is a MUST
Gmail
Yahoomail