Direct Sales Agent at Guaranty Trust Bank Plc (GTB)

Key Tasks and Responsibilities

• Marketing the Bank’s Personal Banking products and Service Excellence proposition to its target market.
• Meeting and exceeding targets for sales conversions (new customers, loan growth, deposit growth and other product volumes), profit from funded and non-funded income, and portfolio quality outlined in the individual performance targets.
• Ensuring customers are signed on to electronic channels and are able to transact with them.
• Driving sales through company pre-qualification for purposes of unsecured personal loans across various target sectors.
• Complying with all Department and Bank policies, procedures and regulations to include
• Know Your Customer and Anti-money Laundering Policies.

Qualifications

• A Diploma in marketing/sales with a one year selling experience in banks /financial institutions; specially in Liability products.
• Previous 1 (one) year experience in sales or customer service is preferred.
• Interpersonal skills, including the ability to build rapport and establish relationships with customers.
• Strong communication skills, both verbal and written.
• Excellent customer service skills, with the ability to manage and resolve customer complaints.
• Basic knowledge of finance and banking.
• Sales skills, including the ability to persuade and negotiate with customers.
• Good organizational and time management skills.
• High level of motivation and enthusiasm.