Direct Sales Engineering and Solutioning, Senior Manager at Visa

Job Description

• Visa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate money movement to Cards, Accounts and Wallets around the world.
• One of the prime responsibilities of the Sales Engineering and Solutions team is ensuring that the payment stakeholders that sit between a company that wants to pull funds or disburse funds to a Card, Account or Wallet and the Visa network can successfully support Visa Direct transactions. We refer to such stakeholders as Enablers, and they include acquirers, VisaNet processors, gateways, and integrated software vendors. The team is responsible to grow the number of ready Visa Direct Enablers in CEMEA and that they are operating at scale. The Sales Engineering and Solutions team works cross-functionally with Visa sales, Client Services, Risk and AML, Finance, Product, Technology, and Legal teams to ensure client success.

The Senior Manager - Visa Direct Sales Engineering and Solutioning will be a key team member of the CEMEA VD team responsible for leading solution design client discussions for clients to offer Visa Direct domestic and cross-border Pull or Push-to-Card (VDC), Account (VDA) or Wallet (VDW) money movement services.

• Engagement begins with an early-stage consultation (sales engineering) to understand the partner’s needs, resources and targeted timeframe. Conversations will continue as we co-design a solution with the partner, agreeing on scope, and timelines (solutioning). Project Management of multiple stakeholders and teams within Visa will be required to develop, implement, and launch the agreed upon solution, so fundamental project management skill is key. The role holder will have end-to-end engagement responsibility for the Visa Direct solution designed as the onboarding lead, ensuring a successful launch.
• You will work closely with various teams across Visa to successfully develop solutions and partnerships to scale our business. As one of the most diverse roles at Visa, you will excel at handling ambiguity and uncertainty. The ideal candidate should know what it is like to start something from scratch, grow it structurally and methodically.
• The role requires a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

Responsibilities include:

• Collaborate with clients to understand their business challenges and serve as a technical advisor on Visa Direct product platform and offered services.
• Analyze complex requirements and propose multiple viable solution options & recommendations that meet client needs.
• In collaboration with other teams, manage overall client onboarding and implementation with clients through to support their program launch. Work with cross functional teams to ensure partner implementations are on track and delivering against plan.
• Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.
• Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.
• Acquire deep understanding of Visa Direct API’s (Card/Account/Wallet) and develop ability to explain complex API concepts to clients.
• Learn about Visa’s value-added services, find out how clients can gain from using those services, and create a persuasive narrative for them to adopt & implement those services.
• Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings.
• Work closely with the sales & account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
• Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.
• Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.
• Create presentations for internal approvals and external client facing discussions.
• Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications

• 8 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications

• Knowledge of payments industry, its ecosystem and the various players involved in its value chain (acquirer, issuers, processors, networks, payment service providers, remitters).
• Interested and enthusiastic about innovation in payments, its development, and some knowledge about the technical solutions used around the world.
• Experience in cross-border remittance operations, foreign exchange rates is a plus.
• Experience in software/technology with practical experience with systems analysis & design techniques.
• Ability to manage client relationships, engaging in both business-level and technical solutioning discussions at various levels of the organization.
• Experience working with APIs and ISO 8583, ISO 20022 financials services systems is a plus.
• Proven ability to understand and dive deep into technical details when needed.
• Possess a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.
• Anti Money Laundering, Payments Risk & Fraud Products and Sanction Screening knowledge desirable.
• Possess fundamental product development skills from supporting the introduction of products features and/or improvements.
• Excellent problem-solving and data analysis skills with a strong emphasis on results.
• Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times.
• Strong project management and organization skills to keep large cross-functional teams working towards a shared goal.
• Critical thinker, strong organization skills, ability to create solutions that are well planned.
• Management Consulting experience beneficial but not necessary
• Comfortable working closely with cross-functional teams.
• Possession of French is a plus
• Excellent communication, storytelling, and presentation skills