Director - Account Management - Pan African Banks at MasterCard

• Director, Account Management (Pan African Banks) is overall responsible to drive account management across identified Group Account (banks with a multiple subsidiaries across Africa).
• The responsibility will be to achieve specific business goals that jointly drive market share, volume, and revenue growth across the entire business of the group. Focus on the delivery of customized payment solutions and comprehensive consulting support, while leveraging Mastercard’s strong brand, technology, operations and digital platforms to deliver bottom line results to customers.

Role:

• Accountable for overall customer satisfaction and delight
• Deliver against sales targets for MasterCard products & services and net revenue targets from existing and new business
• Budgeting, forecasting and financial reporting for the defined group accounts
• Identify customer needs and oversee the delivery of integrated solutions that address those needs
• Ensure global linkage of resources and information sharing
• Design overall strategies that drive customized solutions for the business that drive profit, revenue growth, and value creation for both MasterCard and the customer
• Frequent collaboration with the customers to establish and execute annual business planning and quarterly review sessions to establish, monitor and report progress against joint objectives
• Strategic engagement at multiple levels with identified decision makers and key influencers , including creating executive calling plans and ensuring they are adhered to
• Set marketing strategies and sales targets for products/services sold against customers’ business objectives utilizing a strong understanding of issuer business models
• Negotiate, execute and manage the customer contract agreement process
• Develop and implement sales plan designs to include business development, advertising, marketing and product management activities with customers, prospects and internal MasterCard contacts to identify new business opportunities and product ideas
• Analyze customers business through profitability modeling, financial forecasting and competitive analysis
• Responsible for specific account revenue and P&L management and results
• Initiate high-level interactive business conversations with key decision makers around new or emerging opportunities with focus on bringing new revenue opportunities to Mastercard
• Provide consultative industry and MasterCard insights in alignment with segment specialty.

All About You:

• Expertise in sales in financial services industry, preferably in retail or consumer card business
• Demonstrated expertise in coordinating multiple internal organizations to support complex customers
• Deep knowledge of the card and payments industry
• MasterCard and global industry experience is a plus
• Strong understanding of current payments marketplace and market research to anticipate how MasterCard products and solutions can help drive a customer’s business
• Thorough understanding of financial planning including investment and profitability analysis, P&L management related to risk dynamics, and budget and planning experience leveraging business strategy acumen
• Must be able to integrate knowledge across disciplines (e.g., marketing, operations, risk)
• Must demonstrate effective leadership, negotiation and problem resolution skills
• Proven client relationship skills with solid negotiation capabilities and demonstrated influencing skills
• Strong people management skills
• Superior presentation skills & communication skills
• Flexibility for frequent travel across Africa required
• MBA preferred