Director, Human Resources & Administration at Tenwek Hospital

Role Summary: 

• Reporting to the Chief Executive Officer, the job holder will lead, manage, and coordinate the Human Resources and Administration functions in the Hospital and all its institutions – Cardiothoracic Centre (CTC), Hospital College and Hospital Community Health & Development.

Key Responsibilities

•  Responsible for all HR and Administrative Services strategy development and policy formulation and ensuring approved policies and procedures are implemented.

Strategic Alignment and Transformation

• Be a strategic business partner to the CEO and senior leadership to enable delivery of the hospital’s vision and goals.
• Translate AGC Tenwek Hospital’s strategic plans into a clear people strategy with defined cultural and organizational outcomes.
• Lead the people side of AGC Tenwek Hospital and all its institutions’ transformation, including overall organizational structure, decentralization, and top team effectiveness.
• Support the implementation of the redesigned leadership structure.
• Redesign organizational structures and decision-making norms to reflect agility, accountability, and inclusivity.
• Serve as a catalyst for transformation across AGC Tenwek Hospital’s leadership, helping build a culture of trust, empowerment, and Christian values.

Leadership and Culture

• Jointly with other members of the Hospital Management Team, oversee the implementation of the Board policies and directives regarding HR and Administrative Services.
• Provide leadership to the direct reports, including appropriate support to their personal development.
• Implement and embed AGC Tenwek Hospital’s organization-wide culture strategy.
• Develop and implement a culture metrics framework and embed desired behaviours.
• Coach and empower senior leaders to model AGC Tenwek Hospital’s values in ways that are both visible and impactful.
• Design leadership development programs that anchor a growth mindset and collaborative ethos.
• Be a steward of culture and psychological safety across the organization and the ecosystem that AGC Tenwek Hospital is building in the region.

Talent and Systems

• Build strong internal pipelines for leadership and technical roles through robust talent mapping and succession planning. 
• Shape a forward-looking view of the external talent market and design bold, effective solutions for pipeline development
• Lead equitable and high-impact performance management, reward and recognition, and career development systems that balance empowerment with accountability
• Strengthen AGC Tenwek Hospital’s employer brand in alignment with its purpose and people proposition, across markets.

 People Experience and Engagement

• Champion employee experience across the lifecycle—onboarding, development, feedback, and growth.
• Oversee systems and rituals that support well-being, agility, and inclusion.
• Develop and track people-related KPIs that reflect both engagement and impact.

Compliance and Governance

• Ensure adherence to local and international employment law and lead on ethical standards.
• Launch a comprehensive compensation and benefits review. 
• Maintain oversight of HR compliance and policy frameworks.
• Lead digital transformation of HR operations.

Administrative Services & Security

• Responsible for ensuring that the administrative arm of the Hospital is running efficiently and effectively. 
• Oversee Maintenance department and provision of Engineering Services i.e. Biomedical services, Repair & Maintenance services, Mechanical & Electrical services, Plumbing and Sanitation, Power generation, Servicing of Hospital Equipment etc
• Oversee all Hospitality services in the Hospital, i.e. housekeeping and laundry, catering, managing visitors’ admission procedures amongst other processes.
• Ensure compliance to all legal requirements e.g. NEMA and other regulatory bodies that deal with the Hospital.
• Responsible for provision of effective and efficient Security services across the Hospital and the entire Campus.
• Work closely and transparently with all external partners including third-party vendors and consultants where administration support is needed.
• Review and ensure compliance with all contracts entered by Tenwek Hospital.

Qualifications, Knowledge and Skills

• Master’s degree in Business Administration (MBA) with a focus on Human Resource Management, Strategic Management/Strategy and Operations, Healthcare Administration, Business or related field.
• Bachelor’s degree in Human Resource or equivalent from a recognized institution. A post graduate qualification in Human Resource Management is mandatory.
• At least ten years’ experience as a Head of HR and Administration with at least 5 years overseeing HR, Engineering, Security, and general administrative functions at top management level.
• Must be a Practicing member of the Institute of Human Resource Management of good standing, preferably with a practicing certificate.
• Well versed with relevant legislations
• Ability to work on tight deadlines.
• Knowledge of professional standards in relevant areas
• Experience in supervising, coaching, and mentoring a team in a fast-paced environment.
• Good judgment and problem-solving skills
• Excellent communication and interpersonal skills
• A committed Christian