Director of Community at Medic Mobile

The Director of Community is a key leadership role at Medic to scale the health impact achieved with the Community Health Toolkit (CHT), by building and fostering a vibrant community of practice. The CHT is a leading open-source platform for building sustainable local ownership of digital health apps that supports care delivery, improves health outcomes, and advances universal health coverage. As the primary contributor and steward of the CHT, Medic is committed to maintaining the CHT software platform, and providing training and support to a vibrant community of practice – which includes technical and implementing partners – so that digital health apps can improve lives in more communities. The community of practice is also a space for members to learn best practices, share knowledge and new opportunities, and contribute to the continued growth and evolution of the CHT.

Key Responsibilities

• Set objectives for the CHT community, and a clear strategy for achieving them.
• Build and manage a team at Medic that delivers on the community strategy - the team currently includes a relationship manager, developer advocate, and technical writer.
• Recruit community members and nurture relationships with key technical partners.
• Ensure that community partners are well connected to Medic processes and teammates.
• Oversee the creation and upkeep of the CHT brand and public materials.

Activities

Strategy Development (20%)

• Define the goals for the Community team and communicate them with the wider organization and community.
• Active participation in Medic’s leadership team to provide strategic leadership, operational excellence, and team building.

Team Development and Management (40%)

• Shape and recruit for roles needed to achieve Community objectives.
• Mentor and support Community teammates.
• Set and review goals and OKRs for the Community team.

Community Outreach (40%)

• Organize community events bringing together technical partners and other community members.
• Communicate regularly with community members and the wider community through public events and forum posts.
• Participate in other communities and forums to advocate for the CHT and to learn and adopt community best practices.
• Help build relationships and resources for community members.
• Contribute to grant proposals and reports that support the CHT community.

Skills Knowledge and Expertise

• 3+ years of demonstrated experience in community management, developer advocacy, project management, or product management, ideally in technical or global health adjacent spaces.
• Strong written and oral communications skills in English. Ability to communicate effectively in French or other languages is a bonus.
• An energetic, enthusiastic, and empathetic communicator, with the ability to distill and convey complex technical ideas to a non-technical audience online and in person.
• A flexible working schedule to enable coordination among remote contributors, teammates, and partners, which might include some early morning or late evening hours.
• A proven ability to balance multiple priorities and adapt to changing needs.
• The ability and openness to travel up to 30% of the time, with simple accommodations, to Medic’s regional offices in Nairobi, Dakar, Kampala, and Kathmandu.

Additional Competencies:

• Ability to cultivate new relationships and nurture existing relationships with technical and non-technical audiences.
• A self-starter with a passion for organizing and coordinating people, process, and ideas, and a demonstrated ability to work well remotely, under pressure and with limited supervision.
• Interest in serving marginalized communities, and a commitment to delivering health care to those that are hardest-to-reach.
• Openness to learning more complex technical concepts and skills on-the-job as the community evolves.
• Aptitude for product marketing or promotion, and related experience would be helpful for this position.
• Experience in open-source communities or global health are a bonus.