Director of Delivery at CloudFactory

In summary, you are responsible for both people leadership and performance management. Success in people leadership looks like supporting and serving your team to become the best they can be at CloudFactory, while success in performance management looks like exceeding KPIs for each account your team is responsible for, and exceeding the expectations of our customers.

This role reports to the Senior Director of Delivery.

Responsibilities

• Enabling the success of the portfolio of accounts and projects by ensuring that all Key Performance Indicators (KPI) and Service Level Agreement (SLA) are met.
• Developing their team members to be able to support large, enterprise accounts and deal with challenging client situations.
• Maintaining growth and scale by managing scope, revenue, margins, growth strategies and cost schedules of Service Delivery.
• Planning and execution of business and people-related risk and change management.
• Ensuring effective structure and organization for the Delivery Team.
• Inspiring highly diverse team members by ensuring good servant leadership is practiced throughout Delivery.
• Cultivate a growth environment that invests in people, allowing them to develop through stretch goals, frequent feedback, and effective coaching.
• Improving the efficiency of your team through best practices and continuous process improvements.
• Making a strong contribution to the Delivery Operations strategy as a member of the Global Delivery leadership team.

Requirements

The Fit:

• You need to be an agile and visionary leader who never loses sight of the big picture, but can adapt quickly to business needs. You must build out a strong Delivery Leadership team, thus having not only a strategic mindset but also “people first” approach.
• You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly. This position requires a balance between people leadership and performance management so that we impress our Customers and Cloud Workers. Therefore, a Client-focused individual who is passionate about serving people and harnessing technology is what we’re looking for.
• You are a strong leader who loves building relationships, is passionate about people, and can manage through times of ups and downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the Customers and the cloud workers will require getting your hands dirty from time to time and the ability to go into the details of projects. You need to be able to understand the work we do, how we do it, and why we do it. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia, and Europe while the Delivery teams are primarily in Nepal and Kenya. You must be willing to think beyond your typical job description and help support CloudFactory in a multitude of areas.
• You are an excellent all-around communicator — verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence) and the ability to work with all types of people. You're confident but humble. You lead by example. You're adventurous and love experimentation. You're data-driven. You're skilled at investigating situations and a natural problem solver. You are resourceful. You take initiative and action when you see areas that can be improved or optimized. You are comfortable with being uncomfortable, especially when stepping up to say or do the honorable thing in challenging situations.

Experience

• Minimum of 7+ years proven strategic and project management experience managing concurrent, large scale technology projects which include business process, technology and training deliverables.
• Professional services experience with large customers
• Management of global project teams in a matrixed environment.
• Proven experience in building up team members and contributing to process improvements.