Director, Product Management at MasterCard

• The Director, Product Management, will lead the scaling of the Community Pass platform, focusing on Community Pass Rails & Payments. This position calls for a strategic leader with expertise in product management, commercialization, and performance management.

The key responsibilities:

• Develop a deep understanding of the landscape, needs, pain points, and drivers within the vertical to become the subject matter expert.
• Translate stakeholder insights into a targeted product strategy, aligned with Community Pass (CP) strategic goals and market demands.
• Build and maintain a comprehensive, updated, and fully socialized roadmap that ensures product competitiveness and alignment with CP priorities.
• Identify and document product and solution requirements with high-quality standards, guiding the vertical product through the full Studio process as needed.
• Ensure up-to-date product collateral, including template legal agreements, pricing manuals, and customer-facing documentation.
• Develop and execute a go-to-market strategy, collaborating with non-traditional partners and supporting sales colleagues in partner discussions.
• Define a sustainable commercial model, including business case and pricing, that supports all stakeholders and adapts to the evolving GTM approach and product landscape.
• Drive commercialization readiness, articulating business opportunities, revenue drivers, and profit and loss (P&L) considerations.
• Partner with the Humanitarian & Development platforms team to define and deliver robust product requirements with the support of O&T resources, enhancing both the vertical product and the broader Community Pass platform.
• Lead continuous product improvement, delivering customer value by addressing pain points and ensuring product relevance.
• Monitor the commercial model’s effectiveness and refresh it as the vertical product and GTM strategies evolve, ensuring the product’s long-term sustainability and growth

All About You

• Passionate about transforming lives at the Base of the Pyramid consumers, with an ability to uncover needs and design features to serve this unique segment
• Proven experience launching and scaling new product deployments, with sustainable commercial models
• Ability to engage high level stakeholders and partners in support of sales activities
• Demonstrated ability to work within and across geographic boundaries within a matrix environment, comfortable with fast and fluid environments, good team player and manager
• Experience operating across complex ecosystems and with technology teams is advantageous
• Knowledge of digital tools, and the payments industry a plus