Director - Secure Logistics at G4S

Job Introduction:

Reporting to the Managing Director, the Director is responsible for coordinating the provision of Secure Logistics Service Solutions (Courier) to customers within G4S Kenya in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

Role Responsibility:

Set strategic goals for the Secure Logistics business

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

Ensure targeted financial performance

• Achieve set Revenue growth through organic growth achieved against budget and escalations achieved against budget
• Gross Margin Improvement through ensuring cost control, contract profitability against budget and PBITA improvement / budget achievement
• Overhead cost control, managing cash flow and Identification of new customers and business opportunities

Design Secure Solutions (integrated with other service lines)

• Maintain and develop integrated solutions and services
• Provision of a customized customer specific solution, based on risk assessment

Deliver customer service resulting in customer retention

• Ensure that all required formal customer meetings are scheduled, attended and minutes of meetings are documented
• Maintenance of positive customer relationships, improve the current customer satisfaction ratings and achieve the retention targets

Ensure targeted/ contracted operational performance

• Achieve targeted Quality Audit rating, correction plan is in place and implemented
• Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
• Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
• Implement of best practice obtained from other businesses within the Group or external

Ensure effective and efficient employee management 

• Employee turnover analysis, proper allocation of employees to work flow and job requirements
• Set and agree objectives and performance standards with the team and ensure cascading through the organization as appropriate
• Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

Ensure the Health and Safety of employees and customers

• Appoint a Courier Safety Champion and establish a Safety Committee, to be chaired by the Safety Champion.
• Ensure that safety performance measurement and review is conducted in detail at Safety Committee level and regularly at Management Team meetings.
• Ensure that a positive safety culture is fostered and developed in their areas/regions.
• Ensure that all accidents, incident and near misses are reported and investigated.

The Ideal Candidate:

Knowledge and Qualifications

• Degree in Business Management or Operations Management
  • Finance related subjects compulsory
  • Service Delivery subjects compulsory
  • Post graduate degrees are advantageous
• Knowledge of the Kenya legislation and market experience in East Africa
• Minimum of 8 years’ experience at Senior Management level
• Minimum of 8 years’ experience in Logistics

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Bidding and Tendering
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioural Skills - Leadership

• Shaping the market environment
• Setting strategic direction
• Creating change and innovation
• Engaging and inspiring people
• Driving superior performance
• Simplifying the complex