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  • Posted: Feb 4, 2026
    Deadline: Feb 13, 2026
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  • We believe in the power of technology to change the way we live, and we're committed to helping you use it. We are a team of logistics and delivery experts with a passion for innovation, who have been working to make logistics easier for retailers and restaurants across Kenya. We've built an on-demand delivery service that allows you to get your product o...
    Read more about this company

     

    Dispatch Agent

    We are looking for a highly motivated and experienced Dispatch Agent to join our team. In this role, you will be responsible for overseeing the day-to-day dispatching of orders to riders including order follow ups.

    Responsibilities:

    • Ensure all orders are dispatched in a timely manner.
    • Follow up on order journeys to ensure timely delivery of orders.
    • Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise. 
    • Handle all order issues raised by riders and offer solutions in a timely manner.
    • Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients.
    • Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless.
    • Capture data in a timely manner on any causes of order delays.
    • Any other role as assigned by the Dispatch manager.

    Qualifications and Requirements:

    • Diploma in Business or other related field.
    • Computer Literate
    • At least 3 years of experience in a logistics or delivery role
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team.

    Check how your CV aligns with this job

    Method of Application

    All interested candidates should send their applications to recruitment@kutuma.co.ke by 13th February 2026.

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