Dispatch Agent at Kutuma Kenya Limited

We are looking for a highly motivated and experienced Dispatch Agent to join our team. In this role, you will be responsible for overseeing the day-to-day dispatching of orders to riders including order follow ups.

Responsibilities:

• Ensure all orders are dispatched in a timely manner.
• Follow up on order journeys to ensure timely delivery of orders.
• Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise. 
• Handle all order issues raised by riders and offer solutions in a timely manner.
• Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients.
• Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless.
• Capture data in a timely manner on any causes of order delays.
• Any other role as assigned by the Dispatch manager.

Qualifications and Requirements:

• Diploma in Business or other related field.
• Computer Literate
• At least 3 years of experience in a logistics or delivery role
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.