Dispatcher at Express Impress Car Hire Ltd

Job Purpose:

• The position is responsible for receiving calls, dispatching and tracking vehicles. It also involves acting as the liaison between the drivers and clients to ensure that pick – ups and droppings are done on time

Key Responsibilities % of Time
Control duties 70

• Ensuring that vehicles are dispatched on time
• Tracking the vehicles to avoid unnecessary movements
• Placement of future bookings
• Giving clear instructions to drivers on pick – up and dropping points
• Handling any complaints or request for information from clients/visitors

Administrative 10

• Receiving the incoming calls and responding to clients’ emails

Reporting 20
This position involves preparing the following reports:

• Dispatch Reports
• Vehicle allocation reports
• Job distribution reports
• Accident and Incident reports
• Vehicle positioning reports
• Performing any other duties assigned

Key Relationships

• Direct Reports to this Position
• All Drivers

Knowledge and Experience required for this Role

• Diploma Certificate in any relevant field
• 1 year working experience
• Ability to analyse and interpret geographical information will be an added advantage
• Basic tracking skills
• Proficient in computers
• Ability to thrive under work related pressure
• Competencies required for this Role
• Excellent customer care skills
• People management skills
• Communication skills
• Ability to work in a team