Doctor’s Liaison at Meridian Health Group

Main Purpose of the Job- (Job Summary)

To support the Clinical Services Manager in providing an enabling environment for doctors within Meridian Health Group.

Main Responsibilities

• Develop and maintain a specialists’ database and ensure complete, updated and accurate archiving of Specialist’s credentials.
• Develop a tracking system for and ensure timely follow-up of doctors’ payments is done.
• Link, guide and communicate with prospective specialists through the credentialing process.
• Maintain relationships with Specialists, administrative staff for specialists and other key Specialists’ influencers and provide a clear link between these and Meridian Health Group.
• Conduct marketing and sales calls with existing and potential Specialists as appropriate.
• Assist in the delivery and presentation of marketing materials to specialists and prospective specialists. 
• Ensure concerns from Specialists are collected, collated and escalated to the Clinical Services Manager and feedback on resolution and/or otherwise is communicated to respective Specialists.
•  Act as a liaison between Specialists and Meridian Health Group to resolve problems, provide and obtain information, and maintain positive working relationships with Specialists.
• Document all Specialists office interactions and other pertinent information in applicable databases to provide an accurate record of Specialist encounter history. 
• Survey local primary and specialty physicians to identify potential specialists for credentialing. 
• Any other duty as assigned by the supervisor in line with the job description.

Key Deliverables of this position

• Effective internal and external doctor relations 

Academic & Professional Qualifications

• Diploma or Degree certification from a recognized institution.
• Bookkeeping/accounting knowledge.
• 2 years’ experience in a front office role

Key Competencies

• Customer Focus
• Tact and diplomacy
• Teamwork
• Organizational awareness
• Strong interpersonal communication skills
• Good organizational skills