Driver Operations Manager at Bolt

We are looking for a Global Driver Operations Manager to join Bolt’s Central Operations team on our journey to accelerate the growth of our Rides vertical throughout Europe and Africa; and work both with local and HQ teams to achieve our ambitious Rides goals.

The Central Operations team consists of individuals from all over the world who are working closely together on building the foundations for us to scale our driver operations globally across the following functions: General Management, Supply Growth, Operations Excellence.

The Global Driver Operations Manager will be one of the key employees at our HQ team and you will be responsible for managing the supply performance of our Rides operations globally, from driver acquisition to key performance indicators. You’ll be working on projects/programs, strategy, process & frameworks, quality and performance metrics, scalability, and growth.

Developing, implementing and optimising best operations practices globally using lean and operational excellence methods.

Driving regional/global adoption of proven best practices.

1. Working closely with Global Head of Supply Operations, Expansion and Regional Managers to exceed city teams’ targets by reducing friction and increasing conversion rates for key supply metrics.
2. Conducting quarterly review, benchmarking & audits on operations; processes & it’s scalability.
3. Continually shaping operations benchmarks to meet/exceed our growth ambitions.
4. Leading and executing new processes and/or verticals for existing & new markets.
5. Exploring and defining strategic projects that contributes to global supply growth.
6. Providing inputs to Operations Excellence & Product team to improve and/or automate processes.
7. Building performance management systems with Global Operations team.
8. Consolidating key initiatives and prioritise team's focus/bets quarterly through mutual buy-in & ROI assessment with Global Head of Supply Operations.
9. Owning, manage and monitor team’s quarterly roadmap with Product & Ops stakeholders.
10. Continually assessing and scaling resource coverage & budget as needed.
11. Applying Global Ops Principles to lead team to execute and achieve key results.
12. Serve as Operations Excellence advocate/ambassador through applying Global Ops Principles.

Requirements

1. 5+ years experience working and managing regional, global topics.
2. You eliminate ambiguities fast to get to the root cause of a problem.
3. You break down complex problems into actionable solutions.
4. You work independently with global stakeholders.
5. You thrive in a fast-paced environment.
6. You strive to add value and make an impact.
7. You have a strong sense of accountability.
8. Great verbal & written communication.
9. Advanced analytical & Excel skills.
10. Experience with process/analytical frameworks is a big plus.
11. Experience with tech/global/startup companies is a big plus.
12. Knowledge of SQL or any programming language is a big plus.