Duty Controller at iHuman Resource Consulting Ltd (iHR)

A Middle-sized security firm has retained our services to recruit a Duty Controller.

JOB TITLE: DUTY CONTROLLER

DUTIES & RESPONSIBILITIES

• Take and Hand Over duties in the Control Room
• Report any malfunctions of Control Room equipment,
• Ensure immediate handling of all client and operations issues
• Book all reports accurately and in details and take action or advise the Senior Ops Controller,
• Maintain the deployment diary
• Attend to all telephone calls promptly,
• Monitor and radio check all the sub-stations on the channel randomly and ensure they are alert at all times.
• Keep the management informed on telephone or radio of the daily incidents or emergency for direction or action
• Maintain an up-to-date register of all client details
• Book all reports accurately and in details and take action or advise the Senior Ops Controller,
• Monitor the movement of all operations vehicles and record the details,
• Take messages and escalate the same to the relevant officers and officers or Clients,
• Monitor the RDC for alarms and cause the Response teams to respond to distress signals,
• Track vehicles using the GPS system,
• Extract OB reports by raising Abstracts and hand over to the Senior Operations Controller,
• Operate the Emergency Kitty by giving out cash for emergency cases only as directed by the Operations Manager,
• Perform any other duty as may be directed by seniors from time to time

MINIMUM REQUIREMENTS.

• Minimum of 2 yrs. experience in the private security industry.
• A high appreciation of and demonstration of customer service skills and selling skills.
• Excellent communication skills – both verbal and written
• Excellent people handling & leadership skills
• Proficient computer user skills