E-Business Support Officer at Stima Sacco

Job Summary

Reporting to the ICT Manager, the job holder shall be responsible for driving the Sacco’s EBusiness through expansion of the SACCO’s E-banking channel network. The job holder is also responsible for ensuring smooth functioning of E- banking channels and coordinating smooth roll-out of process enhancements aimed towards increased channel utilization with the aim of attaining 99.9% channel availability.

 Key Tasks and Responsibilities

• E-Business Systems Implementation: - Assist in the development and implementation of new E-Banking channel products and services.
• System Monitoring: Perform daily health checks on all digital channels (Mobile App,
• USSD, ATM, and Internet Banking) to ensure 99.9% uptime.
• Technical Support: Act as the second-level support for all e-banking related queries from branches and members, ensuring timely resolution of transaction failures.
• Channel Expansion: Assist in the integration and review of new payment gateways, mobile money platforms, and emerging fintech solutions to broaden the SACCO’s digital footprint.
• UAT & Deployment: Lead User Acceptance Testing (UAT) for all new systems, patches, upgrades, and digital products before they go live.
• Channels Security Configurations: Monitor for fraudulent activities on digital channels and implement security protocols such as Two-Factor Authentication (2FA) and encryption standards.
• Reporting: Generate weekly and monthly reports on channel utilization, downtime incidents, and transaction volumes to inform management decisions.
• User Training: - Ensure that end-users are trained on the usage and benefits of the channel systems

 Key Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
• Experience: At least 3 years of experience in ICT, specifically handling E-banking channels, digital payments, or fintech operations.
• Technical Proficiency: * Strong knowledge of API integrations (REST/SOAP).
  • Proficiency in SQL for database querying and troubleshooting.
  • Proficiency in systems development (Front-End / Back-End)
  • Familiarity with Core Banking Systems (CBS) and ISO 8583 (ATM messaging standard).
• Certifications: Possession of ITIL, Prince2, or relevant Dev/Ops networking/security certifications is an added advantage.

Key Attributes, Competencies, and Skills

• Analytical Thinking: Ability to quickly diagnose system bottlenecks and provide technical workarounds.
• Member-Centric Mindset: A passion for improving the user experience and ensuring digital tools are intuitive for SACCO members.
• Agility: Ability to work under pressure, especially during system downtimes or peak transaction periods (e.g., end-of-month processing).
• Effective Communication: Capable of explaining technical issues to non-technical stakeholders and members clearly
• Integrity: High level of ethical standards, given the sensitivity of handling financial data and transaction systems.