E-Commerce Operations Analyst Intern at Aquantuo

A logistics company offering e-commerce, shipping and logistics services, to individual, a small business and large enterprise is looking for an E-Commerce operations Analyst Intern to be part of an international, dynamic and driven team that has set their aspirations high and work hard.

Job Description

Key Responsibilities

• Ensure all issues with the company website and apps are noticed and reported in a timely manner.
• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
• Ensure real time status updates of all client requests across all 5 service areas.
• Work with sales/marketing staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person.
• Create tickets for all issues and track them until resolution.
• Ensure accurate sorting and delivery of all items before expected delivery date.
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all IATA and IAC guidelines are met.
• Track shipment progress on third party sites until arrival at destination country
• Ensure received packages from remote offices are delivered to clients intact and as received.
• Prepare a daily turnover report to upcoming shift and management on status of daily tasks.
• Ensure all items in pending status are followed up on within a few hours from when they care created.
• Provide timely updates to members on delayed shipments.
• Receive and process exports in a timely manner.

Requirements

• Bachelor’s degree/Diploma in business, marketing, economics or related field.
• Experience in customer service and social media management
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with customers
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications: Word, Excel, PowerPoint and Outlook.
• Able to work comfortably in a fast-paced environment.
• Able to work with little to no supervision