E-Learning Content & Support Officers at University of Nairobi

No of Positions: 4

CHS –AD/4/108/21

(CHS)

The Position

Reporting to the e–Learning Coordinator and the LMS Manager, the e–Learning Content & Support Officers shall provide technical assistance to end users of the learning managing system and content support to ensure the online teaching and learning processes for the college run effectively and optimally. The position, as a part of the LMS Help Desk team, will address, troubleshoot, and document Level 1 through Level 3 LMS support while providing top–notch customer service, and expert technical assistance. Additional responsibilities include conversion and/or updating of online content to suit the requirements of the subject matter experts and testing online content before it is launched for learner uptake

Responsibilities

• First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
• Upload, publish, and test e–Learning content to ensure proper functionality
• Add or edit entities in the system (users, activities and resources, plugin configurations, calendar management, etc.).
• Set–up and configure new courses as per the relevant requirements
• Perform monitoring of course elements and recommend engagement strategies for courses.
• Create online course content using authoring tools as per instructions given
• Support online course content development and updating/improving of course content on the LMS.
• Assist with the updating and general maintenance of the LMS website.
• Escalate technical bugs and other system issues from identification through resolution
• Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage
• Maintain the integrity of all data on the LMS
• Any other duties that may be assigned by the e–Learning Coordinator and the LMS Manager.

Required Qualifications & Experience

1. Bachelor’s degree in Information Technology, Instructional Design, Education, or related field.
2. Minimum experience of 1 year in content conversion or technical support services.
3. Experience in authoring online content using tools like Articulate or Adobe Captivate
4. Experience with Adobe Creative Suite or Apple Final Cut Pro video or Camtasia Studio and audio production software
5. Familiarity with the compliance requirements of an academic institution environment.

Required Skills, Knowledge and Abilities

• Strong computer skills, including a high level of comfort with web–based applications
• Knowledge of Moodle Learning Management System, including course content management and user administration.
• Web and graphic design skills
• Good communication skills and excellent in time management.
• Good analytical and report writing skills

Terms of appointment

This a position whose tenure is one (1) year contract renewable based on performance and by mutual consent. The salary is negotiable depending on the level of education and work experience.