Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
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Process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
Your Profile
Strong interpersonal skills with excellent written/verbal communication skills
Must possess excellent attention to detail, with a high level of accuracy
Must be able to review information and exercise judgement
Ability to organise, prioritise and manage workflow to meet individual and team production standards
Ability to work under own initiative
Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
Good analytical skills
Ability to navigate systems and applications with ease
Regulatory awareness
Ability to work within a large team
Adaptable to change with a flexible approach to supporting team tasks
Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
Minimum of a diploma, bachelor's degree or higher qualification is required.
Experience from an insurance background preferred
Spanish Speaking/Reading/Writing would be advantageous
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