Employee Relations and Wellness Manager at CIC Insurance

About the Role

Reporting to the Head Change, Employee Relations and Wellness, this role is critical in fostering a fair, inclusive, and psychologically safe workplace across the CIC Group. It combines proactive Employee Relations (ER) management with strategic wellness integration to enhance employee experience and shape organizational culture.

Key Responsibilities

Employee Relations 60%

• Drive execution of a values-driven Employee Relations strategy that fosters trust, accountability, and alignment with organizational culture.”
• Integrate wellness insights into ER frameworks to create a holistic employee experience.
• Drive initiatives that promote fairness, resilience, and engagement in a fast-evolving environment.
• Proactively manage ER issues across the group, including grievances, disciplinary actions, and performance concerns.
• Standardize ER practices across all markets and ensure compliance with governance frameworks.
• Review grievance management frameworks to ensure fair, timely resolution and leverage insights for culture improvement.
• Manage and review anonymous reports with confidentiality and integrity, identifying trends for preventive action.
• Provide clear communication to stakeholders throughout grievance processes, ensuring transparency and trust.
• Implement safe channels for feedback and foster psychological safety.
• Provide ER reporting and insights for continuous improvement.

Wellness Integration (20%)

• Coordinate the deployment of a holistic Wellness Framework.
• Review and manage wellness programs addressing physical, mental, and emotional health.
• Track and report wellness metrics, integrating insights into ER strategies.
• Promote mental health awareness, resilience training, and stress management initiatives.
• Drive communication and engagement for wellness programs through internal channels.
• Review employee engagement feedback and identify key wellness drivers for integration into the people strategy
• Review wellness data to determine trends and use insights to refine the wellness initiatives.

Culture and Employee Experience (20%)

• Actively contribute to the design and deployment of the culture integration (values) programs and employee experience
• Contribute to the design and implementation of culture and employee experience initiatives, including behaviour change strategies, targeted communication campaigns, and storytelling approaches to reinforce desired cultural norms and values
• Embed DEI principles into ER and wellness strategies.
• Partner with the People and Culture leadership to advance inclusive practices and flexible work practices.

Who We’re Looking For

Qualifications

• Bachelor’s degree in a business-related field.
• Post-graduate Diploma in Human Resource Management.
• 8+ years in as a HR generalist role with exposure in all aspects of the employee life cycle
• At least 3 years of experience in an Employee Relations role.
• Understanding of employee wellness and its integration into ER management.
• Experience in employee relations management, case management, wellness program design, and ER frameworks.

Key Competencies

• Agile thinker with strong problem-solving skills.
• Excellent stakeholder management and communication.
• Ability to work in a fast-paced, evolving environment.
• Strong analytical and data-driven decision-making capability.