The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Consistently offer professional, friendly and engaging service
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Able to prepare all month end reported in timely manner
Ensure all maintenance issues are followed and actioned on in a timely manner
Handle Guest concerns and react quickly, logging and notifying the proper areas
Maintain inventory stocks
Coordinate with other departments for closing of Job orders
Attend and fully participate in all departmental meetings
Actively participate in daily briefing and department meetings
Ensure colleagues are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Qualifications
Diploma in Electrical/Mechanical/Civil Engineering’ or any other technical Engineering field
Minimum 1 year experience in a clerical capacity in a hotel Engineering environment
Experience with Hotel Property Management System would be beneficial
Strong organizational and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effectively listening, understanding and clarifying the concerns and issues raised by coworkers and guests
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
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