Enterprise Developer at Sama

Key Responsibilities

• Overall Workforce Management system administrator for the system of the day.
• Implement custom modules/extensions/capabilities on the Workforce Management tool
• Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
• Oversee Workforce Management Data governance which includes:
  • Data standards
  • Data audit
  • Data pipelines
  • API connections and Integrations
  • User access rights
  • Reporting and analytics
• Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
• Ensure optimal and consistent availability and data quality of the WFM tool.
• Be the go-to person for integrations between the Workforce Management and other enterprise tools.
• Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
• Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Participate in strategic and business planning processes as required

Minimum Qualifications

• 3+ years working in a similar role in a busy environment
• Bachelor's Degree in Computer Science, Information Technology or relevant field of Study
• Technical expertise is system administration and additional feature implementation
• Experience in working with SaaS platforms (Zoho preferred)
• Expertise in configuring and customizing PaaS platforms (Zoho Creator+Deluge preferred)
• Experience working with relational and non-relational databases - Bigquery, AWS, Postgres is an added advantage
• Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
• Experience with transformation tools such as DataForm, and Database Tools (DBT).
• Experience with object-oriented/object function scripting languages: Python, JavaScript, Java.
• Experience working on CI/CD processes and source control tools such as GitHub.
• A successful history of manipulating, processing, and extracting value from large disconnected datasets.

Good To Have

• Outstanding communication skills, and the ability to stay self-motivated and work with little or no supervision.
• Previous system administration
• Great communication and collaboration skills.
• Previous experience in App development
• Excellent time management and organizational abilities.
• Masters in Computer Science or Information Technology.