Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa.
Our Vision of Aga Khan University Ho...
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Entitlement Officer - Clinical, Debtors Department
To offer prompt and satisfactory services to internal and external clients as per the established policies and procedures of the department to enable overall accomplishment of the departmental goals
Participate in ensuring that all the billing points are updated on new / closed accounts, corporate clients’ administration guidelines on timely basis and they adhere to the same
Opening/closing of accounts as advised by relevant corporate clients and in line with the hospital guidelines on the same
Assisting in monitoring invoice returns and taking appropriate action on clinical queries as per the set deadline
To assist in organizing and holding meetings with corporate clients to discuss status of their accounts regarding entitlements, exclusions and returned invoices and overall clinical reconciliation sign off
Participate in Continuous Entitlements Education (CEE) for Clinical and non -clinical areas for excellent service delivery
Assist in the coordination of renewal of corporate agreements and fulfillment of terms of the administration rules and guidelines from corporate clients
Maintenance of timely and accurate departmental reports e.g., accounts opened/closed, rejection rate, individual corporate performance, copay schedules, CME meeting minutes
Participate in preparation of all Institution and Financial audits to enable the Department to achieve its quality objectives
Report any incidents regarding corporate credit management to the Supervisor
Assist in the maintenance and monitoring of Master Register of Corporate accounts from inception to expiry timelines in order to hedge against provision of services to expired accounts.
Continuous monitoring of hospital and outreach billing to ensure all claims comply with corporate requirement including but not limited to ensuring e-diagnosis is captured.
Qualifications and skills required:
Diploma in Nursing, Pharmacy, or a related clinical field.
Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent
Proficient in MS Office Suite
Formal training in customer care or equivalent demonstrated experience.
A minimum of 1 (one) year experience in a busy claim vetting and assessment department
A minimum of 1 (one) year exposure in clinical practice.
A minimum of 3 (three) years’ experience in a busy accounting/credit management department
Excellent communication skills, both written and oral
Excellent customer service skills
Good interpersonal skills: Ability to build relationships among team members
Ability to work under pressure and meet stringent deadlines.
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