ERP Product Manager at Equity Bank Kenya

Description

THE ROLE PURPOSE (LINK TO OVERALL BUSINESS OBJECTIVES, EG. ARRP)

• The ERP Product Manager is responsible for shaping and executing the vision, strategy, and roadmap for Equity Group’s Oracle ERP platforms (On-premise and Fusion Cloud).
• The role drives digital transformation, operational efficiency, and business process optimization in alignment with Equity Group’s Africa Recovery and Resilience Plan (ARRP).
• This includes managing end-to-end ERP implementations, integrations, upgrades, and ensuring the platforms deliver scalable, compliant, and innovative solutions that support sustainable growth across Equity Group’s markets.

THE KEY RESPONSIBILITIES (DUTIES)

Product Management:

• Lead the full lifecycle management of Oracle ERP products, including requirements gathering, solution design, implementation, upgrades, and ongoing support.
• Develop and maintain the ERP product roadmap, prioritizing features and enhancements based on business needs and technology trends.
• Oversee successful implementation and integration of Oracle ERP (On-premise and Fusion Cloud) across business units.
• Collaborate with cross-functional teams (Finance, HR, Procurement, IT, Operations) to ensure ERP solutions meet business objectives and compliance requirements.
• Drive process automation and digital transformation initiatives within the ERP ecosystem.

Stakeholder Collaboration:

• Engage with business stakeholders to understand requirements and translate them into ERP product features and configurations.
• Communicate product vision, updates, and releases to internal teams, ensuring alignment with business goals.
• Coordinate with IT, development, and external consultants for ERP integrations, data migrations, and customizations.

Documentation & Reporting:

• Document ERP specifications, user stories, business process flows, and acceptance criteria for all modules and enhancements.
• Prepare regular reports on project progress, ERP performance, and user feedback for management and stakeholders.

Continuous Improvement:

• Identify opportunities for process optimization, automation, and adoption of new Oracle ERP features.
• Evaluate and implement new modules, integrations, and technologies to improve user experience and operational efficiency.

Other Responsibilities:

• Support the execution of ERP strategy, defining and prioritizing features that align with overall business objectives.
• Conduct market and competitor research to identify best practices and innovation opportunities.
• Participate in vendor selection and management for Oracle and third-party integrations.

CORE ACCOUNTABILITIES AND DELIVERABLES

• Define and maintain a clear product vision and roadmap for internal enterprise applications.
• Act as the primary liaison between business units, IT, and development teams to gather, validate, and prioritize user requirements.
• Documented user stories, functional specifications, and acceptance criteria.
• Stakeholder alignment reports and feedback logs.
• Regular stakeholder engagement sessions and satisfaction surveys.
• Lead the end-to-end delivery of internal application features and enhancements, ensuring timely and quality releases.

KEY DECISIONS MADE BY THE POSITION-HOLDER (NOT RECOMMENDATIONS) AND HOW OFTEN

• Prioritize ERP product features, modules, and enhancements based on business value, user impact, and technical feasibility.
• Define and update the ERP product roadmap to align with evolving business needs.
• Finalize release scope and approve go/no-go decisions for ERP deployments and upgrades.

COMPLEXITY EXPECTED IN THE ROLE

• Manage cross-functional ERP implementations across multiple countries and regions.
• Deliver solutions that are scalable, localized, and compliant with country-specific requirements (e.g., tax, HR policies, procurement rules).
• Ensure compliance with data protection laws, internal policies, and cybersecurity standards.
• Coordinate with external vendors, Oracle consultants, and technology partners for integrations and support.

Qualifications

CRITICAL RELATIONSHIPS/STAKEHOLDERS/CONTACTS

Internal:

• Business Unit Heads (HR, Finance, Procurement, Risk, Compliance, Operations)
• IT & Infrastructure Teams
• Project Management Office (PMO)

External:

• Technology Vendors / SaaS Providers
• Implementation Partners / Consultants

KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE

• Proficiency in managing the full ERP product lifecycle: discovery, design, development, testing, deployment, and iteration.
• Deep expertise in Oracle ERP (On-premises and Fusion Cloud) implementation, configuration, and integration.
• Hands-on experience with Agile frameworks, backlog grooming, sprint planning, and iterative delivery.
• Ability to analyze and redesign business processes for efficiency, scalability, and compliance.
• Excellent stakeholder management and communication skills.
• Understanding how ERP platforms integrate with other enterprise systems (e.g., core banking, CRM, data warehouses) via APIs or middleware.

EXPERIENCE REQUIREMENTS

• 5+ years of experience in ERP product management, with at least 3 years implementing Oracle ERP (Onpremise and Fusion Cloud).
• Experience delivering ERP solutions in regulated environments (banking, financial services, or large enterprise).
• Strong analytical skills with the ability to translate data into actionable insights.
• Hands-on experience with Agile (Scrum, SAFe) methodologies.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

Must-Haves:

• Bachelor’s/Master’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).

Nice to Have:

• Certifications in Oracle ERP, Product Management, Change Management, Agile methodologies (Scrum/SAFe).