Expeditor - KBL Kisumu at DHL

 About the role Key duties and responsibilities

• Manage customer data base - by building the best routes for our dedicated fleet.
• Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
• Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
• Efficiently plan transportation routes to optimize delivery schedules and minimize transit times.
• Implement effective problem-solving strategies to minimize disruptions and maintain service levels.
• Increase customer service levels.
• Coordinate with drivers, carriers, and logistics partners to ensure timely and accurate execution of transport plans.
• Collaborate with regulatory bodies and internal teams to address compliance issues and implement corrective measures.
• Utilize tracking systems to monitor the real-time status of shipments and provide regular updates to stakeholders.
• Monitor key performance indicators (KPIs) related to transportation efficiency, on-time delivery, and cost-effectiveness.
• Analyze performance data to identify trends, assess operational effectiveness, and recommend improvements.
• Negotiate contracts and terms to optimize service levels and control costs.
• Cultivate and maintain strong relationships with carriers, vendors, and transportation service providers.
• Move customers and orders between routes.
• Master routes to be maintained, individually optimized.
• Ensure compliance with transportation regulations, safety standards, and documentation requirements.
• Maintain clear and effective communication with drivers, ensuring they have all necessary information and support during transit.
• Be actively involved in and support change initiatives.
• Manage - plan and utilize all internal resources to ensure maximum productivity.
• Liaise with all levels of management in FMCG environment.
• Equipment care to ensure GPS units are kept in good working order.
• Maintain an excellent customer service to internal and external customers.
• To work within operating areas as determined by management and the needs of the business.
• Follow standard operating procedures and safe working practices.
• To ensure that all documentations are accounted for and completed as per instruction.
• Maintain cooperation with dispatch to ensure correct information is gathered for reporting purposes.
• Complete daily allocation sheet, correctly, accurately, and timeously.
• Report discrepancies to Transport Manager.
• Record daily information of trip sheets collected from Dispatch Clerks.
• Conduct all communication in a polite professional manner which promotes respect, goodwill, and trust.
• Keep work areas tidy, safe, and neat at all times.

About you

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Relevant professional qualifications.
• Strong organizational, communication, and problem-solving skills.
• Proven experience 3 years in transportation operations, with a focus on execution and coordination.
• Knowledge of transportation regulations, safety standards, and compliance requirements.
• Matric.
• Familiarity with transportation management systems (TMS) and route optimization tools

What we offer

• Extensive learning and development opportunities.
• Comprehensive health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and for results delivery.