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Roles and responsibilities
We are seeking a dynamic, driven and solution oriented individual for the Experience Manager position for our Kenya operations. The role will report to the Head of Operations and the Global Head of Experience.
Job purpose
The Experience Manager will be responsible for implementing SWVL’s experience strategy tailored to the unique needs of customers and captains. This role ensures a positive experience by the customers and captains at every touch point and that the firm delivers on it’s promise to both the customers and the captains.
In more detail, the areas of responsibility include but are not limited to:
Experience and personal qualities
The following personal qualities are preferred:
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