Experience Design Lead at NCBA Group

Job Purpose Statement

The Customer Experience Design Lead is responsible for our customer’s end-to-end and future-state journey. CX Design Lead is a collaborator and cultivator who works with partners across the organization and stewards our experience vision in a way that harmonizes the delivery of our collective experience efforts. This includes efforts to close competitive gaps and leapfrog in the marketplace. Additionally, the CX Design Lead ensures all teams are aligned with the CX journey vision for projects and efforts they are accountable for.

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage
• Certification as a research analyst
• Quality Assurance experience an added advantage

Desired work experience:

• At least 6 years working experience in a customer service environment and/or customer insights & analytics
• Familiarity with both quantitative and qualitative research methods + research best practices.
• Hands-on experience in building data-driven models and dashboards