Facilities Manager (Mombasa Based) at Teleperformance Kenya

Job Summary

• The Facilities Manager will be responsible for ensuring the smooth and efficient operation for Teleperformance Mombasa site. This role involves driving the optimal cost of facility operations while maintaining or improving service quality through innovative solutions, minimizing downtime, and leveraging technology. The Facilities Manager will ensure full compliance with safety, security, and regulatory standards, both legal and company-mandated, while managing and coordinating sub-hired services for premises maintenance. Additionally, the role will require timely and effective response to the daily operational needs of various Teleperformance departments, ensuring seamless functionality across the site.

Key Responsibilities

• Oversee the daily operations of the site, ensuring adherence to our quality standards and meeting the specific needs of our clients.
• Manage facilities-related projects, including the installation of essential equipment, while ensuring the timely inspection, repair, and maintenance of electrical, plumbing, and other systems for facility and grounds equipment.
• Implement efficient management practices for the physical facility and critical equipment across all sites within the Cluster.
• Regularly assess and improve maintenance and housekeeping protocols to enhance efficiency, reduce risks, and maintain a safe work environment.
• Act as the primary point of contact for environmental compliance issues, potentially taking on roles such as Energy Conservation Officer.
• Lead and support sustainability initiatives and objectives, reinforcing our commitment to environmental stewardship and energy efficiency.
• Serve as the main escalation point for site-specific facility concerns, addressing and resolving local issues promptly and effectively.
• Ensure a unified approach across multiple business sites, promoting consistency and synergy in facilities management practices.
• Collaborate with other team members to standardize facilities management across all sites, fostering a cohesive, efficient, and positive workplace aligned with our company values.

Requirement

• Degree in Engineering, or business-related or equivalent
• At least 5 years in a similar role, preferably in a multi-site organization.
• Proven track record in compliance with Kenyan facilities regulations.
• Has the ability to work independently. Can work with very minimal supervision.
• Computer literate. 
• Good English communication skills (written and oral).
• Dynamic and can work under pressure.
• In-depth knowledge of building systems (HVAC, Mechanical, Fire Protection, Electrical, Civil, Sanitary, Plumbing), particularly in aging infrastructure.
• Capable of evaluating and prioritizing repair and maintenance requirements
• Proven ability to lead and manage multiple teams across various locations.
• Experienced in coordinating with regional FM Supervisors and Head Technicians to maintain consistent standards across all sites.