Acquiring Officer at Family Bank Ltd

Job Purpose:

The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channels service across the bank.

Key Responsibilities:

• Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability in their region.
• Prospecting new accounts and manages a portfolio of Accounts (Key Merchants).
• New merchant acquisitions and developing merchant relationships.
• Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
• Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
• Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.
• Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
• Capitalized on the bank’s solutions and cross-sell and, to corporate and cards marketing’s clients.
• Problems resolution, including escalation of issues to the correct department.
• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
• Tracking on Outstanding Payments of Merchant Accounts.
• Able to analyze data extracted for MIS reports, business reviews and market analysis purposes.
• Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants.
• Invoicing of services rendered and identifies inactive accounts for culling.
• Any other official duties that may be assigned to you from time to time by Management.

The Person:

The ideal candidate must possess the following:

Qualifications

• University degree in Business related field.
• A minimum of 2-3 years skilled experience in Acquiring Business.
• Exposure to Acquiring processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Experience in building strong relationship in card payments.
• Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes

Interpersonal:

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others