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  • Posted: Jul 13, 2022
    Deadline: Jul 30, 2022
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    Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Acquiring Officer

    Job Purpose:

    The incumbent will be responsible for ensuring the best acquiring techniques within the alternative business channels service across the bank.

    Key Responsibilities:

    • Responsible for portfolio growth through a series of aggressive merchant acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring of sales performance and profitability in their region.
    • Prospecting new accounts and manages a portfolio of Accounts (Key Merchants).
    • New merchant acquisitions and developing merchant relationships.
    • Attend to new/potential merchant enquiries, setting up of new merchants’ applications and acquiring of new merchants; communicate proactively with the merchant on business issues and opportunities.
    • Ensure proper systems are in place to effectively manage AML/CFT risks at your level.
    • Identify opportunities that best utilize the Bank’s infrastructure to meet merchants’ requirements and managing the accounts of existing merchants.
    • Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business.
    • Capitalized on the bank’s solutions and cross-sell and, to corporate and cards marketing’s clients.
    • Problems resolution, including escalation of issues to the correct department.
    • Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
    • Tracking on Outstanding Payments of Merchant Accounts.
    • Able to analyze data extracted for MIS reports, business reviews and market analysis purposes.
    • Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants.
    • Invoicing of services rendered and identifies inactive accounts for culling.
    • Any other official duties that may be assigned to you from time to time by Management.

    The Person:

    The ideal candidate must possess the following:

    Qualifications

    • University degree in Business related field.
    • A minimum of 2-3 years skilled experience in Acquiring Business.
    • Exposure to Acquiring processes and procedures is a MUST.
    • Proven ability to drive the sales process from plan to close through cross-functional teams.
    • Experience in building strong relationship in card payments.
    • Extensive knowledge in data analysis and performance tracking.

    Key Competencies and Attributes

    Interpersonal:

    • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
    • Excellent people management skills, team motivation and leadership competence.
    • Candidate should be able to work regionally.
    • Demonstrate the capability to build and maintains strong relationships.
    • Good negotiation skills.
    • Good listening skills.
    • Pleasant and able to relate well in diverse social set ups and teams.
    • Upholds high standard of Professionalism, integrity and respect for others

    Method of Application

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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