Fares & Ticketing Instructor (KQ Academy) at Kenya Airways

Detailed Description        

• Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) 
• Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps 
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles. 
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs 
• Develop a training schedule to facilitate effective planning of programs. 
• Liaise with relevant stakeholders to enable smooth coordination of training. 
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making. 
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making. 
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans. 
• Evaluate programs to be outsourced to ensure relevance to the organization. 
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures. 
• Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives. 
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements        

• Knowledge and Experience Qualification (Minimum) 
• University graduate Additional Qualifications 
• IATA Travel and Tourism Foundation Diploma 
• IATA Travel and Tourism Consultant Diploma 
• ALTEA Central Reservations System certificate. Years of Experience (Minimum) 
• 3 years experience in a busy airline sales and ticketing environment.