Field Maintenance Technician at Koko Networks

Your Role

• You will be responsible for maintenance activities of KOKO points, Smart Depot, and Smart Tanker units ensuring they run to their maximum efficiency and uptime.

What you will do

• Perform routine unscheduled and scheduled maintenance. 
• Field testing of newly delivered features, upgrades and fixes to the Network.
• Contribute in the setup of hardware and other systems and conduct repairs when necessary.
• Conduct general upkeep procedures activities and other tasks as assigned by line manager.
• Diagnose errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence. 
• Document troubleshooting steps, workarounds and resolution details.
• Make recommendations for product, Standard Operating procedures and process improvements.
• Plan and prioritize field activities to ensure optimal use of resources and efficient operations.
• Demonstrate accountability, care and responsibility for company resources, tools and equipment assigned to the team; maintaining them in good working condition. 
• Ensure adherence to Health, Safety, Environment, and Quality Management System requirements, as well as communicating any potential risks identified.

What You Will Bring to KOKO

• A Degree/Diploma/Higher Diploma in Mechanical or Electrical engineering or a related discipline.
• A minimum of 2 years experience in field operations or a similar technical capacity. 
• Ability to test, troubleshoot, service, and repair equipment.
• Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
• Excellent analytical, problem-solving skills and attention to detail.
• Excellent written and spoken technical English. 
• Organizational skills with the capability of working towards tight deadlines.
• A team player able to work effectively with others and independently with minimal supervision.