Field Quality and Safety Manager at Poa Internet

Overall Responsibility

The Field Quality and Safety Manager will be responsible for ensuring that teams doing installation and field support services meet the established standards set by Poa Internet while at the same time overseeing their safety at work and ensuring that the company is in compliance and adheres to Occupational Safety and Health (OSH) guidelines.

Financial

• Reduce acquisition (install/support) cost per customer by ensuring 95% of all installs are done to the stringest standards set by the organization.

People

• Managing a team of 7-10 Field Quality and Safety Technicians

Key SMART Results for A-Player

• Define and enforce policies and SLAs to manage, maintain and sustain quality in installations and support with our service partners and field staff - End 1Q 2023
• Poa has installation policies that establish a culture of safety and health ensuring that contractors, their installation teams and field teams adhere to set OSH guidelines - End 1Q 2023
• Ensure all installers have no more than 20% failed survey rate across all networks - End 1Q 2023
• Ensure all field staff and sub-contractors are suitably trained/competent to carry out the prescribed task and that the necessary licenses/certificates of competence are in force and appropriate - End 1Q 2023
• Participate in the partner selection process. This includes reviewing the documents submitted by the partners and in-site audit (if required), and also carry out periodic evaluations of partners' performances - End 1Q 2023
• Ensure that all new Field Service team are provided with a copy of the policy statement, receive such induction training as may be laid down in procedures, and are issued with personal protective equipment as required - End 2Q 2023
• Communicate quality standards and parameters to the field team and installers, product development team, and other appropriate staff - End 2Q 2023
• Ensure Quality review of POA customers as installed, Performed Quality review of compliance of OSH for all Service partners, suppliers and internal teams with a field-based role  - End 2Q 2023
• Conduct Risk Assessments on activities within the field staff, ensuring that the methods and systems of work are safe. Also, the necessary procedures, rules, and regulations designed to achieve this are formulated, published, and applied - End 3Q 2023

Level of Management Experience Required (Mandatory & Nice to Have)

• Proven experience of people management in Field Service Quality Assurance/Control
• Department stage of development where this role sits
• Prepare for Scale / Systemisation / Team Building / Management and Motivation

Key Competencies Criticality (H, M, L)

• Knowledge and experience in implementation of major telecommunication wireless installs & commissioning in a fast growing organization with limited resources and strict timelines - H
• Excellent analytical and critical thinking skills; make assessments and provide solutions to problems - H
• Understanding of OSH guidelines - H
• Strong coaching skills, with ability to motivate and engage staff while promoting a work environment that fosters creative thinking, innovation, accountability & responsibility - M
• Excellent verbal and written interpersonal communication skills with the ability in producing reports and developing relevant policies - H
• Outstanding attention to detail and observation with the ability to turn this into actionable, measurable tasks that create accountability for service partners and field staff - H

Mandatory Criteria if Any with no exceptions to hire.

• Must have worked for a rapid large scale growth organisation.
• Must be ready and willing to be tasked with higher but realistic deliverables under minimal supervision.
• Must have worked productively, efficiently & effectively with self initiative and drive under strict timescales and pressure whilst maintaining attention to detail and quality.
• Ability to understand, interpret, and communicate with data.
• Must have experience managing teams & 3rd party suppliers.
• Must have experience in gap analysis and training of technical installation teams