Field Quality Control Technician at Poa Internet

Mission Statement for the Role:

To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

Overall Responsibility:

Responsible for quality audit of all Customer wireless installs & Field Support services.

Financial:

Install Cost per Customer; Support Cost per Customer.

People:

Individual Contributor

Role Responsibilities: 

• Monitor the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity.
• Ensure compliance with safety regulations and industry standards during installation and support activities.
• Assist technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field.
• Conduct regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement.
• Address onsite inquiries and customer complaints and ensuring high levels of customer satisfaction.
• Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team.
• Ensure Poa has no critical errors in compliance by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations.

Academic Qualifications:

• Diploma or degree in Electronics & Electrical Engineering, Telecommunications, IT or related field - H

Key Competencies required for the role (H, M, L)

• In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations - H
• Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment - M
• Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians - M
• Strong attention to detail and accuracy in maintaining records and preparing reports - M
• Familiarity with different types of cables, connectors, and termination methods - H
• Ability to work independently and as part of a team, following instructions and meeting deadlines - H
• Physical stamina and ability to work in various environments, including outdoor and confined spaces - H
• Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders - M
• Adherence to safety protocols and procedures - H

Mandatory criteria with no exception to hire:

• Must have at least 1 year experience in Wireless installation or related field.
• Must have Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment   .     
• Must have a valid driving license with at least 2 years of driving experience.