Field Sales Specialist at DHL

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals?  You do - DHL Global Forwarding has an opening for a Field Sales Specialistin Nairobi,Kenya.

Join us in connecting people and improving lives!

In this Field Sales Specialist position

• Develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function.
• Achievement oriented.
• Successfully delivering on both target and high customer satisfaction measure.

Customers – New & Existing.

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the applicable Net Sales amount per annum.
• Plans and manages medium to large - sized Business Customers.
• Builds rapport and trust with customers by being informed about customer’s business and the market.
• Recommends solutions based on customer needs by using industry knowledge.
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.

 Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioral patterns.

Other Departments

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

Business Development

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer. Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Report activities, quotes, sales calls and other information through CRM
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Outstanding communication and negotiation skills and the ability to focus on outcomes. Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
• Relevant experience in sales, business development and logistics.
• Advanced multilingual skills preferred, i.e. English.
• Strong Microsoft Office skills.
• Results oriented
• Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business Degree