Field Service Manager at Chloride Exide (K) Limited (CEKL)

About the Role

• Responsible for ensuring the safe and efficient installation, operation, and maintenance solar systems associated with residential and C&I projects. The role involves managing a team of installation and maintenance technicians, coordinating projects, ensuring compliance with safety standards, and optimizing operational efficiency.

Key responsibilities

Installation and Maintenance Operations

• Develop and implement strategic plans for the installation and maintenance of systems to meet customer needs and business objectives.
• Manage all aspects of installation projects, including planning, scheduling, resource allocation, and budget management, to ensure timely and successful project completion.
• Coordinate scheduling of installations, maintenance visits, and service calls to meet customer needs and deadlines.
• Utilize their technical expertise in solar energies to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
• Coordinate with procurement and inventory management teams to ensure availability of materials and equipment needed for installation and maintenance projects.

Team Management:

• Lead, motivate, and mentor a team of installation and maintenance coordinators and technicians.
• Assign tasks, set goals, provide guidance, training, and support to ensure high-quality workmanship and achieve optimal performance while adhering to safety standards.
• Conduct regular performance reviews and provide ongoing training and development opportunities.

Quality Assurance:

• Implement quality control measures to ensure that installations and maintenance activities meet or exceed customer expectations.
• Conduct site inspections and audits to assess workmanship and adherence to quality standards.
• Implement corrective actions as necessary to address any deficiencies or areas for improvement.
• Assure the implementation of internal policies and procedures on quality improvement.

Compliance and Safety:

• Ensure compliance with all relevant health, security, safety, and environmental regulations.
• Conduct regular safety training sessions and promote a culture of safety within the team.
• Investigate accidents or incidents and implement preventive measures to minimize future risks.

Customer Relations:

• Act as the primary point of contact for customer inquiries, escalations, and complaints related to installations and maintenance.
• Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote business.
• Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.

Reporting and Analysis:

• Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
• Analyze data to identify trends, opportunities for improvement, and areas of operational efficiency
• Regular reporting on project progress.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field.
• Proven experience in project management, preferably in the renewable energy.
• Proficiency in electrical design software and tools, such as AutoCAD, PVsyst, Helios, or similar programs.
• Experience with the design, installation, and maintenance of solar systems.
• Familiarity with relevant regulations and standards related to installation and maintenance.
• Excellent problem-solving skills and ability to troubleshoot complex electrical issues.
• Effective communication and collaboration skills to work in cross-functional teams.
• Attention to detail and commitment to delivering high-quality work.
• Knowledge of CRM systems is desirable